LPO Live Product Options

Exceptional Support and Outstanding Functionality!

The Live Product Options team has been absolutely fantastic! They went above and beyond to help us set up a custom selection option for our sample pack product page. This was a crucial feature for our store, and they executed it flawlessly.

Additionally, they resolved a dynamic price update issue for our engraving service and deluxe engraving service, ensuring the pricing reflects accurately for our customers. To top it off, they collaborated with us to fix a tricky price update issue on the cart page, seamlessly implementing the necessary coding changes in our theme file.

A special shoutout to Michael L. for his expertise and dedication. His technical support was top-notch, and he ensured everything was handled efficiently and professionally. The entire team’s support is truly exceptional, and they’ve helped elevate our store’s user experience.

If you’re looking for a reliable app with a team that genuinely cares about your success, look no further than Live Product Options! Highly recommended!

Great app that we are using for a live preview of a couple of personalised necklaces. We used their set up service for a small fee - much better value than having to get this done bespoke.

On going support has been helpful and they are keen to solve any issues.

Overall it works well online via desktop and mobile. It possibly does slow down the page but to be expected within reason of displaying a complex preview.

Excellent app... Cant beat the price and the features are great. Support is even better. This app got rid of 3 other apps we were using for half the price.

Very happy with the prompt response and support I've received from customer service.

In short, I love this app. It offers various customisation and personalisation options for various products and their variants.

I sell personalised tote bags and I wanted to give my customers the option to see how their product would look prior to purchase, so the visualiser tool is exactly what I was after.

Easy to integrate and works well with Shopify Dawn theme.

I highly recommend this app. It's fast, clean, robust, doesn't mess with your theme code and offers plenty of configuration options. Whenever I got stuck with customising the app, Tahir and Michael where extremely helpful. Response time was also very fast. I like that the payment plan is based on order volume and not on functionality.

great app. once you get the hang of it, it all goes very easy. does all i need it to do with great live preview. eventhough it may take a couple hours for support, they are very helpfull and guided me. all worth it!

Great product options app. It is very easy to use and it has everything you need for product options. They have even thought of small details. I have used many other product options before this and by far this is the best. They also have a great customer service. They have answered all my questions promptly and fast.

Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end.

- Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time).

- In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating.

After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated.

That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration.

Updated nov 2025: Just thought we would add a limitation we recently discovered. If a customer adds a product to the cart that has used LPO (live product options), and then does not checkout, then if they subsequently do complete checkout by clicking on an “abandoned cart email” automatically sent by your store, then all the options the customer selected will be erased and the customer can check out with a blank product. App support advised “Shopify does not allow third-party option data or app data to be injected into the default Abandoned Checkout Email. That email is controlled by Shopify, and the content is locked down for security and deliverability reasons.” We were not aware of this limitation. The only workaround appears to be stop your abandoned cart flow (email), or don’t use the app.

In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.

I had trouble setting up live preview options because I sell custom items and wanted very detailed preview options. I reached out and Carl the representative went back and forth with me so patiently answering each and every one of my million of questions and gave me everything I could ever hope for for my website! It’s absolutely perfect and I can’t thank him enough for all of his help! If you’re having trouble it’s soooo worth the small fee to have them set you up exactly how you want
your layout to be! I will be using them time and time again to help me personalize my site even more! Thank you so much for creating this app it’s everything.

It was actually the uploading extension that I got, and seeing that the customization option is available, decided to try it out, the conditional logic and pricing logic is great, easy to use, their support team provides great help as well. Great potential, great app, great response time.