Reviews (49)

Overall rating
4.4
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 14, 2024

very good customer service, easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!

SwitchBot US
United States
10 days using the app
May 22, 2023

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

Knives.mx
Mexico
About 1 hour using the app
Text replied May 22, 2023

Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.

As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.

Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.

June 3, 2025

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

SwitchBot EU
United States
4 months using the app
March 3, 2025

We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ).

Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem.

Keep doing what you do guys, it's a pleasure to work with you

Swyft
United Kingdom
About 1 month using the app
June 9, 2024

great

Maison Makeeva
France
10 days using the app
January 24, 2018

LOVE this app! I've been able to help so many people live on the page. Helped sales and engagement.

The Cake Planner
United States
3 minutes using the app
June 1, 2026

PalmaYard
United States
24 days using the app
March 3, 2026

Flooring Supplies
United Kingdom
Almost 2 years using the app
Text replied March 4, 2026

Thank you for the 5-star rating! We really appreciate your support and are glad you chose our app. If you ever have any feedback or questions, feel free to reach out, we’re always happy to help!

~Milosz / LiveChat

February 11, 2025

Active Safety
New Zealand
About 2 months using the app