Reviews (792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.
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TL;DR: Switched from another subscription provider to Loop. Migration was flawless with 0 revenue impact, onboarding was hands-on, and ongoing support is the best I’ve had with any software vendor.
CONTEXT: We spent ~10 years on another platform. A trusted friend in CRO recommended Loop; after my own due diligence and a call with their team, we switched.
MIGRATION & ONBOARDING
- Dedicated onboarding manager
- Full migration handled for us
- A couple minor hiccups (due to other upgrades on our side), no revenue impact
- Smoothest software migration I’ve experienced
SUPPORT & CUSTOMER SUCCESS (3 months in)
- Regular check-ins with a proactive CSM (Customer Success Manager)
- Private Slack channel for quick help
- Fast, honest answers—if they don’t know, they say so and follow up immediately
COMPARED TO OTHERS
- I’ve had cases with other providers where they their answers were wrong and led to long email back-and-forths.
- With Loop, recommendations have been accurate the first time, which saved us time and frustration.
BOTTOM LINE: I recommend Loop to everyone now. The attention to detail, customer service, and migration experience set a new bar for us.
This means the world to us—thank you for such a thoughtful and detailed review! We’re so glad the migration was seamless and that the ongoing support has set a new bar. We’re proud to be your partner and excited to keep delivering value every step of the way!
- Loop team
The Loop team was very thorough in their onboarding to make sure everything went smoothly. We've been using the product for 4 months now, and since then our subscriptions have been steadily increasing. The tech and support team are readily available to help with any issues we have, and I appreciate the monthly check-ins to discuss performance and next steps.
Thank you for the thoughtful feedback! We’re thrilled to hear your subscriptions are growing and that the onboarding and ongoing support have been valuable—excited to keep driving success together!
- Loop team
Outstanding app & amazing support!
Loop completely changed how we manage subscriptions, super intuitive, stable, and full of smart features that save us time every day. The setup was easy, the dashboard is clear, and most importantly, their support team is absolutely world-class - fast, friendly, and always willing to go the extra mile.
Highly recommend to anyone serious about building a great subscription experience!
What a fantastic review—thank you so much! We’re thrilled Loop has transformed your subscription management and that our support team has been a standout. Excited to keep powering your growth!
- Loop team
Loop has been a great solution for our small business. Not only have they allowed us to offer a seamless subscription experience to our customers, but they have been incredibly responsive as we grow, offering help every step of the way. Saurev has been a fantastic resource for us, creating custom solutions and quickly answering every question we throw at him. Thank you Saurev!
Thank you for your kind words! We’re thrilled to hear Loop has helped your business offer seamless subscriptions, and that Saurav has been a valuable resource with quick, custom support. We’re here to assist you every step as you grow!
- Loop team
Loop ( Thanks to Nihal, Aman, Avinash, and whole team) made our migration seamless, the team was proactive, extremely fast, and consistently supportive. Highly recommend working with them! Not only did they support us with migration, but they also shared best practices to drive revenue growth, AOV uplift and improve overall customer satisfaction.
Massive thanks for the kind words! We’re thrilled to hear the migration was seamless and that Nihal, Aman, Avinash, and the team could support you beyond just setup. Excited to keep driving growth and great experiences together!
- Loop team
Loop and the team were fantastic and went above and beyond in every aspect of the move away from our other subscription app. Besides a considerable monthly saving, the whole process was seamless and the support fopm Surbhi & Purna was fantastic. The app has everything you want for subscriptions and we cant wait to dig to utilise all the functions available. 100% recommend Loop you will be in very good hands!
Thank you so much for the glowing review! We’re thrilled the migration was smooth and that Surbhi & Purna could support you every step of the way—excited for you to explore all that Loop has to offer!
- Loop team
This is the best Subscription platform for Shopify and Shopify Plus brands and this is coming from someone who tested almost all subscription platforms with Plus brands. Loop migrated us fully from Yotpo Subscriptions, everything was incredibly smooth and Purna and Nihal went above and beyond to make the experience great. Loop Subscriptions admin panel is exceptional - setting up the logic is so easy. We also managed to build an exceptional bundle builder without code - just setting everything up in Loop.
Loop has strong analytics and a team of developers that always help us close gaps in user experience. The support is instant and their team is so passionate about what they do. A true Shopify Plus partner.
We're also migrating our loyalty program to Bubblehouse because they have an exceptional integration with Loop. Loop also connects with all other platforms in our app ecosystem which is fantastic.
I'm so glad we finally moved from Yotpo Subscriptions to Loop, our business would be in much better place if we migrated to Loop Subscriptions earlier.
Really crossing fingers for the growth of Loop! Thank you!
This truly means the world—thank you for such a detailed and thoughtful review! We’re beyond thrilled that the migration was smooth and that Purna and Nihal could make the experience exceptional. Excited to keep supporting your growth with powerful features, seamless integrations, and a team that’s always got your back!
- Loop team
We've been super satisfied with Loop since making the transition. Great intuitive platform with a lot of features we were lacking at our previous provider. Amit made the migration a breeze. Highly recommend
Thank you for the amazing feedback! We’re thrilled to hear the transition went smoothly and that Amit was able to make it easy—excited to keep supporting you with features that drive growth!
- Loop team
Since switching to Loop, we’ve grown our subscribers and subscription revenue by more than 2X. The onboarding and transition process was smooth, something we were very concerned about before making the move, and the Loop team has been a pleasure to work with every step of the way. I can’t thank them enough for their support and partnership in helping us scale. If you’re considering it, do yourself a favor and commit; you won’t regret it. After struggling with ReCharge (locked into contract), I’m beyond glad we made the switch!
What an incredible journey—thank you for sharing it! We’re so glad the transition was smooth and that Loop has helped you 2X your subscription growth. Grateful for your trust, and we’re excited to keep scaling with you!
- Loop team
Fantastic subscription app! After doing lots of research and taking demo calls, it's clear that Loop stood out amongst others. The app provides great user experience and gives us a lot of flexibility in determining the best subscription model for our business.
The Loop team is incredible when it comes to support and communication.
I'd recommend this app 100%
Thank you so much for the glowing feedback! We’re thrilled Loop stood out and is giving you the flexibility you need—our team is always here to support you. Truly appreciate the 100% recommendation!
- Loop team
