Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

September 24, 2025

Since switching to Loop, we’ve grown our subscribers and subscription revenue by more than 2X. The onboarding and transition process was smooth, something we were very concerned about before making the move, and the Loop team has been a pleasure to work with every step of the way. I can’t thank them enough for their support and partnership in helping us scale. If you’re considering it, do yourself a favor and commit; you won’t regret it. After struggling with ReCharge (locked into contract), I’m beyond glad we made the switch!

PLANTSBASICALLY
United States
5 months using the app
Loop Solutions Inc replied November 26, 2025

What an incredible journey—thank you for sharing it! We’re so glad the transition was smooth and that Loop has helped you 2X your subscription growth. Grateful for your trust, and we’re excited to keep scaling with you!

- Loop team

September 24, 2025

Fantastic subscription app! After doing lots of research and taking demo calls, it's clear that Loop stood out amongst others. The app provides great user experience and gives us a lot of flexibility in determining the best subscription model for our business.

The Loop team is incredible when it comes to support and communication.

I'd recommend this app 100%

Savenor's Butchery
United States
3 months using the app
Loop Solutions Inc replied November 26, 2025

Thank you so much for the glowing feedback! We’re thrilled Loop stood out and is giving you the flexibility you need—our team is always here to support you. Truly appreciate the 100% recommendation!

- Loop team

September 23, 2025

I am so glad I switched to Loop Subscriptions! The migration was seamless, and their support team goes above and beyond...the tech is solid, the dashboard is user-friendly, and they have made a number of flows that help keep subscribers.

Kuma
United States
8 months using the app
Loop Solutions Inc replied November 26, 2025

We’re thrilled to hear the switch to Loop has been such a positive move! It’s great that the migration, dashboard, and retention flows are all working well for you—always here to help you grow!

- Loop team

September 22, 2025

Loving Loop! This is the best app we've worked with so far and having used ReCharge and Smartrr, Loop exceeds their capabilities and gives both us (the business) and our customers more autonomy with better UX.

The true 5-stars belongs to the onboarding team. Aadi and his team are quick to answer questions and are even quicker with solutions.

Highly recommend!

Wulf's Fish
United States
3 months using the app
Loop Solutions Inc replied November 26, 2025

We’re so happy to hear Loop’s exceeded your expectations! Huge shoutout to Aadi and the team for making onboarding seamless—thank you for the glowing recommendation!

- Loop team

September 19, 2025

We've been through three previous subscription apps and were burnt by them all (looking at you YOTPO) but finally found one worth using in Loop. The support is terrific, they are always available and can actually help you. We've seen consistent subscription growth since changing to Loop and I would recommend them to anyone.

Rumble Coffee
Australia
7 months using the app
Loop Solutions Inc replied November 26, 2025

Thank you for sharing your journey—we’re so glad Loop has been the solution you were looking for! Thrilled to hear about your subscription growth and truly appreciate the recommendation!

- Loop team

September 19, 2025

Working with Sri at Loop has been an outstanding experience. From the very beginning, he has gone above and beyond to make sure our subscription platform was set up correctly and tailored to our needs. Sri is knowledgeable, responsive, and incredibly patient - he never makes us feel rushed and always takes the time to walk us through solutions step by step.

His guidance has been essential to the development of our online platform, and it’s clear he genuinely cares about helping his clients succeed. We’ve come to rely on his expertise and consistency, and it has made a huge difference for our team.

We couldn’t ask for a better representative - thank you, Sri, for all you’ve done and continue to do!

FORALL Nutrition
United States
4 months using the app
Loop Solutions Inc replied November 26, 2025

This truly warms our hearts—thank you for such thoughtful words! We’re so glad Sri has been a reliable and supportive partner in your journey, and we’re honored to be a part of your growth.

- Loop team

September 19, 2025

Loop has been fantastic to work with and has helped us increase our subscription revenue and retention in a big way. I highly recommend working with them.

Live Bearded
United States
Over 1 year using the app
Loop Solutions Inc replied November 26, 2025

Thank you so much! We’re thrilled to hear Loop has helped boost your subscription revenue and retention—excited to keep driving growth together!

- Loop team

September 4, 2025

We are so happy we made the switch to Loop! Their team has gone above and beyond to help us get everything set up and installed, and is always available whenever we need help. We switched from another subscription platform, and Loop is much easier to use and has a ton of great features that have helped our subscription growth and retention!

HealthyCell
United States
9 months using the app
Loop Solutions Inc replied November 27, 2025

We’re so glad to hear the switch to Loop has been a win for your team! It’s great that the setup, features, and support have all contributed to your growth—excited to keep powering your success!

- Loop team

September 3, 2025

We came to Loop after using Yotpo. Loop has been incredibly attentive, they have a slick program and they are always quick to respond to any question or problem. Their app is very user-friendly, they have plenty of useful tools and amazing depth of analytics. We have loved working with Loop.

RidgeCrest Herbals
United States
6 months using the app
Loop Solutions Inc replied November 27, 2025

Thank you for the amazing feedback! We’re thrilled Loop has been a smooth upgrade and that you’re enjoying the tools, analytics, and support—excited to keep growing together!

- Loop team

August 31, 2025

Loop enabled us to launch subscriptions in our Shopify store with zero friction. The onboarding was well structured and fast. The Loop team is friendly and responsive. From our perspective, setting up plans is very intuitive, and our customers can start, pause, or modify subscriptions effortlessly in their portal. The Loop app is stable and genuinly rich in features. All the features work as promised. Documentation is clear, and the UI makes operations simple. Overall, we’re very happy and confidently recommend Loop to brands going into recurring revenue.

glowcane.de
Cyprus
About 1 month using the app
Loop Solutions Inc replied September 11, 2025

Thank you so much for the fantastic feedback! It’s great to know that our features, support, and documentation helped you get up and running quickly. Your recommendation means a lot to us — we’re here to continue supporting your success! 🙌

- Loop team