Reviews (794)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.
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Loop is an amazing platform for subscription, it solves a lot of operational challenges and offers a lot of effective features for retention. After implementing those native features, our website saw amazing growth in subscription revenue. Their support and CSM team is super attentive and dedicated, which is a huge plus as well.
Thanks so much! We're thrilled Loop’s features are driving real retention and revenue growth. Our CSM and support teams are always in your corner! 💪
- Team Loop
We’ve recently started using Loop, but so far it’s been smooth sailing!
1. There's a ton of inbuilt flexibility for subscription mechanics and automated flows.
2. Backend support from the Loop team has been fantastic
3. Can't stress this enough but value proposition is superb compared to other subscription app alternatives in the market
We’re so glad Loop is hitting the mark for you—from flexibility to support to value. Thanks for choosing us, and we’re excited for what’s ahead! 🙏
- Team Loop
The entire Loop Team has exceeded our expectations, from the onboarding/migration team to our Success Manager, Ayush. They have made the process of switching subscription providers as smooth as possible. Since moving over to Loop, they have helped us out with retaining customers and acquiring new subscription customers. Great team, great product. Highly recommend.
Huge thanks for the kind words! Aadi and Harshit will be thrilled to hear this. We’re so glad onboarding went smoothly and you’re enjoying Loop. 🙌
- Team Loop
What an incredible experience I'm having with the Loop team!! From setup, to helping with issues like integrating with other services, Loop and their amazing staff have gone above and beyond to help me see things all the way through to completion. I would very highly recommend this app, most definitely for the great way it helps keep subscriptions and bundles working in my store - but even more for the really awesome experience I'm having with the team - they really do care and aim to help in every conceivable way. I very much look forward to building and growing my company into the future, knowing that I have the super Loop team in my corner! Thank you guys, you are ALL rockstars!!
Wow—thank you for such an amazing review! We’re beyond grateful to be part of your journey and so glad our team could support you every step of the way. Your energy is infectious, and we’re excited to keep building with you. You’re the reason we love what we do! 🚀
- Team Loop
Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers.
Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best subscription experience possible. Their support team is fast, friendly, and genuinely invested in helping us succeed. In addition, they have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10!
If you’re looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!
This means so much—thank you! We’re thrilled to be seen as a true partner and not just a platform. Your feedback drives us, and we’re so glad the team could make a real difference. Let’s keep growing together!
- Team Loop
Great onboarding experience, supported the whole way plus have a Slack channel for help with anything. Simranjeet has been amazing.
Was on recharge before and it sucked. This is cheaper and better.
So glad onboarding was a great experience—and that Simranjeet made it even better! Delighted to hear you’re finding Loop more reliable and cost-effective than Recharge. Welcome aboard! 🙌
- Team Loop
The app itself is great, functionality is perfect and reporting is great. And then they have superstar support. Possibly the best and most attentive support I've ever received from an app. The team have been so incredibly helpful and speedy with everything from set-up to customisation and integration. Can highly recommend!
We’re blown away by your feedback—thank you! It’s amazing to hear Loop is delivering on both functionality and support. Our team works hard to be attentive and quick, so it means a lot to see that recognized. 🙌
- Team Loop
We have rapidly growing B2B categories and needed a way to encourage subscriptions amongst our customers, who are mostly business owners. Moving over to Loop was the best decision I have made in a long time. The platform is robust, beautiful, and flexible, and the migration process of existing subscriptions was smooth. Also, the available out-of-box integrations for loyalty programs are also more than sufficient. The support team is very attentive and supportive. Shoutout to Shivam for a spectacular onboarding and a wonderful integration process.
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that Loop has been such a great fit for your growing B2B categories. It’s fantastic that the migration and integrations went smoothly, and we’re so glad to know our support team, especially Shivam, made the experience even better. We’re committed to helping your business thrive and are always here to assist you as you continue to grow!
- Team Loop
Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element.
Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV.
Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes).
We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!
Thank you so much for your incredible review! We’re beyond thrilled to hear how Loop has contributed to boosting your business, LTV, and AOV. It’s fantastic that our custom solution for your membership program has made such a positive impact. We take great pride in providing fast and detailed support, and we’re so grateful for your recognition. Your words mean a lot to the entire Loop team, and we’re excited to continue supporting your growth! Cheers to a long partnership! 😇
- Team Loop
We switched to Loop several months ago after being with another subscription platform for a couple of years (and had one issue after another..) and we are SO happy with Loop! Migration and onboarding process was delivered in an exceptional manner from all the Loop's team members involved which we are very thankful for. Customer service - attention and speed of reaction to all the requests we had so far is really top-notch. App's interface is SUPER user-friendly for both - customer and our (admin) sides. Highly recommend!
Thank you for sharing your experience! We’re so happy to hear that making the switch to Loop has been a positive change for your business. We’re proud of our team for making the migration and onboarding process as smooth as possible, and it’s fantastic that you’ve found both the interface and customer service top-notch. Your recommendation means a lot to us, and we’re here for you as you continue to grow! 🙌🏻
- Loop Team
