Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

March 7, 2024

We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!

Frozen Garden
United States
28 days using the app
Loop Solutions Inc replied March 18, 2024

That's fantastic to hear, Team Frozen Garden!

We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success!

Cheers,
Team Loop

February 23, 2024

We made the switch from WooCommerce Subscriptions and our Wordpress site over to Shopify and Loop Subscriptions have been the right choice. A great level of customer service - quick to answer and solve any questions or problems and they made the migration super easy. I would strongly recommend!

Apostle Coffee
United Kingdom
About 1 month using the app
Loop Solutions Inc replied March 18, 2024

We're thrilled to hear that your switch to Shopify and Loop Subscriptions has been a positive experience, Team Apostle Coffee!

Thank you for your kind words about our customer service and the smooth migration process. Your strong recommendation means a lot to us, and we're here to support you as you continue to grow with Loop.

Cheers,
Team Loop

February 20, 2024

Loop is a game-changer! Its intuitive interface and powerful functionalities make it a breeze to use. It has great features designed to tackle churn and payment failures.

Transitioning to Loop was seamless, thanks to their dedicated team of account managers and engineers who swiftly resolved any issue we had.

Kudos to Piyush & team for creating a great product and team!

The Purest Co (SG)
Singapore
3 months using the app
Loop Solutions Inc replied March 18, 2024

We're thrilled to hear that you find Loop to be a game-changer, Team Purest Co!

Thank you for your kind words about our intuitive interface, powerful functionalities, and dedicated team. Your feedback is greatly appreciated, and we look forward to continuing to support your success with Loop!

Cheers,
Team Loop

Edited August 1, 2024

Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app!

The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!

NuttyHero Inc.
Canada
Over 1 year using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your amazing feedback, Team Nutty Hero!

We're thrilled that Loop is making a significant impact on your sales with its unique combination of product bundles and subscriptions. Hearing that our app and the support from Manan and the team have met your needs is fantastic. Thanks for being a part of the Loop family! 🌟

Team Loop

January 25, 2024

Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now.

Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue.

Highly recommend.

Holistic Nutrition
United States
6 months using the app
Loop Solutions Inc replied January 31, 2024

Thank you so much for your glowing review, Team Holistic Nutrition! Your recommendation means the world to us.

We're absolutely thrilled to hear that Loop Subscriptions has played a significant role in boosting your company's sales and that our features have met your needs so well. It's great to know our efforts to provide top-notch customer service, including personalized video tutorials, have been so helpful to you.

Thanks again for choosing Loop! 🌟

Team Loop

January 22, 2024

I've been using Loop for a couple of months now and am delighted with every aspect. The changeover from my previous subscription app was handled beautifully, the Loop team did all the heavy lifting and there was no disruption at all to subscribers. And the support team are great. They're on a par with Shopify support: fast to respond, warm and friendly + they totally know their product.

The app has been running perfectly for me, it's super easy to manage and has some nifty tools + analytics. Probably the thing I like most is the customer portal; the set out is clear and simple so that even the most tech-challenged person could find their way around.

Well done Loop, I'm so glad I found you!

Hey Happy Dog
Australia
About 2 months using the app
Loop Solutions Inc replied January 24, 2024

Thank you for your fantastic review, Team Hey Happy Dog!

Super glad to hear your switch was a breeze and you're loving the customer portal. Thank you for choosing Loop, and we look forward to supporting your continued success!🚀

Cheers 🥂,
Team Loop

January 15, 2024

The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.

Old Spike
United Kingdom
5 months using the app
Loop Solutions Inc replied January 17, 2024

Thanks for the great feedback, Team Old Spike!

Super happy to hear our team helped you smoothly transition from Recharge to Loop. Loving that you're enjoying the features and the customer portal tweaks. Got any questions or need more tips as you explore? Just give us a shout – we're here to help! 😊🌟

Team Loop

December 6, 2023

We were impressed by the onboarding experience with Loop. There was clear communication and attention to detail throughout the migration process, and everything went smoothly according to plan.
We have only been on Loop for a short time, but so far, we have been delighted with the functionality and features compared to our previous subscription service.

Mandy Lynn Plans
United States
23 days using the app
Loop Solutions Inc replied December 26, 2023

Thank you so much for your kind words, Mandy! 😊

We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we strive for. If there's anything else you need or any feedback you'd like to share, please do let us know.

Cheers to a great experience together!

Regards,
Team Loop

November 28, 2023

I made the switch to Loop from recharge and couldn't be happier! The migration and integration process was smooth, simple, and had me live within a couple of weeks. Loop does all the heavy lifting and makes getting started a seamless process. The platform is intuitive, much easier to use, and offers more functionality than recharge. The customer service is top notch (seriously, so awesome). I ran into a snag trying to figure something out in my theme and they jumped in and had it done within a couple of hours. Now to the best part. During the sales process they recommended that I start in the Growth Plan (less expensive) until my subscription revenue justifies upgrading to the Enterprise Plan. The team at Loop is interested in my long term success as well as a long term relationship. This is the opposite of what I experienced at recharge and I'm so happy to be partnered with an ethical company that holds high standards.

Rootless Coffee Co
United States
About 1 month using the app
Loop Solutions Inc replied November 29, 2023

Thank you for the kind words and shout-out, Team Rootless Coffee 😊

This review just made our day! Such details! This makes us stronger, inspired and gives us more energy on our mission to make the most user-friendly subscriptions app for the community 💪🚀

Cheers to the start of an amazing journey together 🥂
Team Loop

November 24, 2023

This app is incredibly flexible for what we need. We use it for wine club subscriptions and it works wonders. I also want to thank the team for helping us migrate our subscriptions from Squarespace into Loop on Shopify, they were patient and helpful despite our small amount of migrations.

Batch Mead
United States
11 months using the app
Loop Solutions Inc replied November 28, 2023

Thank you for the kind words and shout-out, Team Batch Mead 😇

We are very happy and excited that you decided to choose us as your subscriptions growth partner during your migration to Shopify from Squarespace 🚀

Always here to support for any query and doubt 💪

Cheers 🥂
Team Loop