Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

November 22, 2023

We are excited to continue our journey with Loop Team. We have started working together this year and had some bumps along the way. But with their sincere efforts and consistency, we were able to clear any obstacles and move forward together. Atul in Customer Support is best at what he does and does his role with immense passion and dedication. We are glad to work directly with him for our account needs. He has made every effort to make us feel comfortable on the Loop platform and strategically yet patiently resolved issues as they came. Best Regards - Protein Chefs Team

Protein Chefs
Canada
5 months using the app
Loop Solutions Inc replied November 24, 2023

Thank you for the kind words and shout-out, Team Protein Chefs! (during such a busy time)

This made my day :) Always here to support our merchants 😇

Cheers 🥂💪
Atul and Team Loop

November 15, 2023

Really good platform
We moved over from seal as we wanted the option to add one time products to upcoming orders and an easier to navigate more professional looking customer portal. Loop ticks all the boxes for us!
Migration was very seamless and the communication from all at loop is faultless - they are always on hand to help!

oneselfwellbeing
United Kingdom
About 2 months using the app
Loop Solutions Inc replied November 16, 2023

Thank you for the kind words on our customer portal and shout-out, Team oneselfwellbeing :)

We are super excited that you choose us as your subscriptions growth partner and decide to migrate 🚀.

Always here to help our merchants. Just one message away for any sort of help :)

Cheers 🥂
Team Loop

November 1, 2023

Great app, best customer service ever. These are real people who not only have an excellent product but they also are super responsive to questions, they take feedback and improve their product based on suggestions and they are very available to help whenever needed. We migrated from Bold1. Loop has much more functionality. I highly recommend.

ISOVive
United States
2 months using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team ISOVive 😇

We are very happy that you migrated to Loop. Super excited to have you on-board.

Yes! We have built the product based on feedback from the community on what was missing in previous solutions and the current ecosystem. We take customer feedback very seriously and prioritize our roadmap accordingly 💪

Always a message away if you need any help :)

Here's to more subscription growth and retention campaigns 🥂

Cheers,
Team Loop

October 27, 2023

This is the best subscription app I've come across. The bundle works great and it allows customizing to match your theme through a little bit of coding.

I had a few specific requirements and the team at Loop were so helpful in solving them. I'm looking forward to being a long time user of this application!

Care Package Kitchen
Canada
9 days using the app
Loop Solutions Inc replied October 29, 2023

Thank you for the kind words and shout-out, Team Care Package Kitchen!
We are super excited to have you on board! So happy that you loved our bundles!

We love feedback from our customers and that's what makes our practical for the modern D2C brands.

Can't wait to run exciting campaigns with your team 🥂

Cheers,
Team Loop

October 17, 2023

Truly one of the best apps I have ever experienced with Shopify. They have a team that works EXTREMELY hard to get things done. The team also makes absolutely sure the job is done before moving on to something else. I love working with this team & this application, and would recommend them to anyone.

This application itself has brought down our cancellation percentage, has given our customers a better experience, and is very user-friendly. Loop is a 10/10.

Dream Recovery
United States
3 months using the app
Loop Solutions Inc replied October 19, 2023

Thank you for the kind words and shout-out, Team Dream Recovery!

This review made our week 🚀

We are so happy that you chose us as your subscriptions growth partner 💪

Feel free to ping us anytime with your questions :)

Cheers,
Team Loop

October 17, 2023

I have been through a handful of subscription apps! This one has the features we need with custom bundles, a user-friendly customer portal, and GREAT customer service!
From onboarding to ongoing support, the extraordinary support is amazing. The product does what it says and more! A must-add to any subscription-based Shopify store

Cross Roots Juice
United States
5 months using the app
Loop Solutions Inc replied October 19, 2023

Thank you for the kind words and shout-out, Team Cross Roots Juice!

We are super excited to have you on board! We are very happy that you decided to choose us as your subscriptions app over others 🙂 🚀💪

Here's to some amazing subscription growth campaigns together 🥂

Cheers,
Team Loop

October 16, 2023

Service is 100 stars!
Since migrating from Recharge app, subscriptions are up 46 percent in two weeks.

I love this app, and the team are amazing.
Thanks guys, have been wanting to move for a long time, Im really glad I did.

Wholistically Healthy
Australia
4 months using the app
Loop Solutions Inc replied October 17, 2023

Thank you for the kind words and the shout-out, Team Wholistically Healthy!

This review made our day! We are very excited that we were able to help you with your subscriptions growth 🚀

Super happy that you decided to make the switch 😊

We are always a message away to help you with anything :)

Cheers,
Team Loop

October 12, 2023

I was implementing a subscription option for the first time on my website and tried 3 different apps to see how they work. I decided to go with Loop because 1) the design seemed to be the nicest 2) I saw that other customers were saying great things about the customer service. Loop team (Manan) was assisting me and helped me tremendously to install the widget on my website. I had some technical issues with my Shopify theme and he figured it out and helped me the same day. The communication was quick therefore I didn't waste any time waiting for the implementation. Definitely recommending Loop!!! :)

LE NUAGE
United States
3 days using the app
Loop Solutions Inc replied October 13, 2023

Thank you for the kind words and shout-out, Team Le NUAGE :)

Yeah we have used Polaris to design our app- That's why it looks nice 😊
More updates in design coming soon 💪

We are very happy that you decided to start your subscriptions journey with us 🚀
We are always a message away for any sort of assistance :)

Cheers,
Manan & Team Loop

October 4, 2023

Can't recommend enough, they were so helpful when we were switching over from Bold Subscriptions. Bold made it almost impossible to leave on purpose, and Loop saved the day! They were able to handle migration end to end without all of the manual inputting that Bold said we would have to do. Bold said we'd have to add each one of our subscribers one by one and there was "no way" for them to help us otherwise. Do not use Bold. Use Loop. Their team is professional and quick to respond, and so helpful. The app has all of the customizations we need and so far, it's been an absolutely wonderful decision to switch over. Thank you Loop!

BRASSYBRA
United States
22 days using the app
Loop Solutions Inc replied October 6, 2023

Thank you for the kind words and shout-out, Team BRASSYBRA

We are so happy that you decided to switch and chose us as your subscriptions growth partner 💪🚀

Always here to help you for any thing :)

Cheers,
Team Loop

September 6, 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australia
7 months using the app
Loop Solutions Inc replied September 7, 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop