Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

January 24, 2024

Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!

Melier
United States
4 months using the app
Loop Solutions Inc replied January 31, 2024

Thanks for the awesome review!

We're stoked to hear you're happy with the app and our support team. Can't wait to grow together with Loop! If you need anything along the way, just holler. Here's to big wins ahead! 🌟

Team Loop

January 18, 2024

Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.

Jaspr
United States
7 months using the app
Loop Solutions Inc replied January 22, 2024

Thanks for the awesome shoutout, Team Jaspr! 😊

Super glad you're loving Loop and finding everything easy to use. Big cheers to you for being part of our journey! If you've got any cool ideas or need a hand with anything, just give us a shout.🚀

Cheers🥂
Nihal and Team Loop

January 12, 2024

Manan on the help chat was very helpful.

Miller's Grove
United States
9 months using the app
Loop Solutions Inc replied January 15, 2024

That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan.

It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again.

We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟

January 11, 2024

Nice app. The set up didn't complete automatically but their customer support were very quick and efficient at sorting the matter. I look forward to using the app for my new subscription box.

Skein Queen
United Kingdom
7 days using the app
Loop Solutions Inc replied January 15, 2024

Thanks for taking the time to leave a review, Team Skein Queen!

It's great to hear that our customer support team was able to quickly resolve the setup issue for you. We're excited that you're using Loop for your new subscription box venture! If you need any assistance or have questions as you move forward, don't hesitate to reach out.

Best of luck with your subscription box journey, and we're here to support you every step of the way! 🚀📦

December 7, 2023

Great app and service team was helpful in installing it!

Bursera
Canada
About 2 months using the app
Loop Solutions Inc replied December 18, 2023

Thank you so much for your kind words, Team Bursera! 😊

We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!

Cheers to a great experience together 🥂
Team Loop

Edited August 12, 2024

Really great app, with supportive customer team who provide timely guidance on any platform issues.

Presto Coffee Roasters
United Kingdom
12 months using the app
Loop Solutions Inc replied November 25, 2023

Thank you for the kind words and shout-out, Team Presto Coffee Roasters :)

6 months working with your team has been amazing 🚀 We are always a message away if you need help with anything else 😇

Cheers,
Team Loop

Edited February 26, 2025

Great app, user friendly and always someone there to help! It's been a pleasure working with their customer service team.

Odeliya Probeauty
United States
Over 2 years using the app
Loop Solutions Inc replied November 25, 2023

Thank you for the kind words and shout-out, Team Odeliya Probeauty :)

We are super excited and happy to have you onboard! Thank you for choosing us as your subscriptions growth partner 😇

Cheers🥂
Team Loop

Edited January 31, 2024

We 100% recommend them for D2C subscriptions.

Features 4.75/5
Customer support 5/5
Problem solving speed 5/5
UI 5/5

dunatura
Germany
7 months using the app
Loop Solutions Inc replied November 20, 2023

Thank you for the review, Team Dunatura :)

Super excited that you chose us as your subscriptions growth partner 🚀. Very happy to have you onboard 💪

Cheers,
Team Loop

November 8, 2023

The LOOP team has been incredible every step of the way! They've helped us with everything from simple questions to complex integrations and customizations. We look forward to fully maximizing the potential of the LOOP app and we're confident they will be there to help us!

PHARMALYNK, Online Store
United States
3 months using the app
Loop Solutions Inc replied November 11, 2023

Thank you for the kind words and shout-out, Team PHARMALYNK!

Super excited to have you onboard and helping you reach the maximum potential of your subscriptions growth 🚀.

Yes! We are always a message away.

Cheers,
Team Loop

November 1, 2023

Great App and great Support. Thank you Atul and Tandra for your amazing help.

Best regards

Miralina's Halal Sweets
Germany
2 months using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team Miralina's Halal Sweets 😇

Excited to have you on-board. We am ver happy that we were able to assist you with all your queries :)

Cheers,
Atul, Tandra and Team Loop