Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

October 21, 2023

TOP NOTCH service and support puts the other top brands to SHAME (Ill spare you the specific brands) We're thrilled about our results - radio buttons loaded so much faster than the competitors. So glad we made the change to Loop

Skinesa
United States
2 months using the app
Loop Solutions Inc replied October 23, 2023

Thank you for the kind words and shout-out about our service and support, Team Skinesa 😇. Great start to the week!

We are super happy and excited that you chose as your subscriptions growth partner 💪

We have designed our widgets so that they have minimal impact on the loading speed of the store :)

Cheers,
Team Loop

October 16, 2023

I've had a long lasting issue with shopify shipping rates and Atul was the best! He helped and supported me where he could and no solution was never the answers. Thanks to him I could solve the issue and I'm so happy that his determination was always positive, fast and communcative. Many thanks and I can just recommend it!

GLOW Superfoods 🌱 Your Superfoods Online Shop ♡
Mexico
3 months using the app
Loop Solutions Inc replied October 18, 2023

Thank you for the kind words and shout-out, Team GLOW Superfoods 😊

We are very happy that you chose us as your subscriptions growth partner 💪

Always a message away to help you with any sort of question or doubt. We believe in going above & beyond in service to our merchants 🚀

Cheers,
Atul & Team Loop

Edited December 12, 2025

An incredible support team who goes above and beyond to help fix issues or help understand the data. Especially Aditya who has been great to work with!

Rise Coffee
United Kingdom
About 2 years using the app
Loop Solutions Inc replied October 20, 2023

Thank you the kind words and shout-out, Team Rise Coffee! 😇

We are very excited and happy that you decided to migrate to Loop 🚀

Can't wait to run some exciting retention and subscription growth campaigns with your team.

Cheers,
Team Loop

September 22, 2023

Loop has been great to manage subscriptions and retain customers for our company. The support is amazing as well! Highly recommend.

Sprigs Life Inc
United States
7 months using the app
Loop Solutions Inc replied September 25, 2023

Thank you for the kind words & shout-out, Team Sprigs Life!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

September 27, 2023

The software is working great, and the Loop support team did a fantastic job at leading and assisting with the transition!

NORTH Canna Co.
United States
30 days using the app
Loop Solutions Inc replied September 29, 2023

Thank you for the kind words & shout-out, Team North Canna Co!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

September 8, 2023

Fantastic onboarding experience. Platform super stable and the features are brilliant. Most importantly the support & dev team are reliable, agile and efficient. Brilliant experience.

Veloforte
United Kingdom
3 months using the app
Loop Solutions Inc replied September 10, 2023

Thank you for the kind words and shout-out, Team Veloforte :)

Thank you for choosing us as your subscriptions partner 💪

We are very excited to work with your team and create some amazing subscription growth campaigns together 🚀

Cheers,
Nihal and Team Loop

August 25, 2023

Fantastic all around. Very helpful with the integration and so far they offer the best functionalities a subscription app can offer.

Zerolla
United Kingdom
About 2 months using the app
Loop Solutions Inc replied August 28, 2023

Thank you for the shout out and kind words, Team Zerolla :)

We are always here to help you- Just a message away 🚀

The features are as a result of listening to the DTC community and only building what they want 💪

Here's to more subscriptions growth 🥂

Cheers,
Team Loop

August 7, 2023

I always get amazing support from Atul at Loop and the response is alway timely and accurate. It gives me a huge amount of confidence in the Loop platform because even if I'm faced with a difficult issue I know that excellent support is easily accessed. Thank you Atul and the Loop team!

LOVESKIN
New Zealand
4 months using the app
Loop Solutions Inc replied August 9, 2023

Thanks a ton for the awesome shoutout and the kind words!

Me and rest of the crew are absolutely thrilled to be your go-to support squad. 🚀

We're here to tackle any issue that you face. And we're super excited to know you're feeling super confident in the platform.

We are building Loop for long-term subscriptions growth 🚀

Cheers,
Atul and Team Loop

August 9, 2023

The team at Loop has made the migration so easy, and they are really helpful and knowledge. I am excited to join Loop and improve my customer's experience!

Swelter Coffee
United States
About 1 month using the app
Loop Solutions Inc replied August 11, 2023

Thank you for your kind words :) Migrating from Recharge to Loop showcases your trust in our platform.

We're dedicated to delivering on that trust by continuing to offer practical features, world-class and timely support and best-in-class subscription management experience.

We are always a message away :)

Cheers,
Surbhi & Team Loop

August 26, 2021

I added this to give customers a subscription service that they can pay monthly. I had an issue with it at first, but the customer service was brilliant - very quick response time and they resolved the problem.

The Little Bookshop Cookham
United Kingdom
20 days using the app
Loop Solutions Inc replied September 15, 2021

Thanks for the review!

We hope subscriptions are working well for you and your customers :)

If you have any feature request, suggestion or a concern - please feel free to write to us on email.

Thanks.
Team Loop.