Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

August 31, 2021

I used the app to manage subscriptions. It is easy to use. I had an issue that support team resolved immediately so my subscriptions can be effectively managed. Thank you.

Sonoran Organic Products
United States
9 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 2, 2021

Stoked with the Loop app. It has all that I needed, no more, no less. It is simple to navigate, looks good in the product field and the dashboard does what it should. Initially I couldn't see the subscription option on the live product page. I scheduled a call to chat with support, and right on time Rakshit was there on the chat and we got everything sorted. We quickly determined it was an issue with my Konversion theme - it needed an extra little bit of coding (many of my apps have needed this step with this theme. Rakshit took the wheel and in a few moments it was sorted, then we had a yarn about additional features and ways I can incorporate it into other products. I am very happy with Loop and the customer service was brilliant. You can be confident that they are smart and they care!

Waste Free Celebrations
New Zealand
3 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review and kind words!
Happy that you were satisfied with our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 10, 2021

Rakshit and his colleague have been an absolute joy to work with. They made it easy to install the app, supported step by step along the way and still available if any questions come up. They are very attentive to their customers and keen to enhance the features around the customers requirement. I don't know why anyone would say anything bad about them as those two are super helpful and taking their time to listen! And the service is A+ - something rare to find in this ocean of apps. Plus, they seem to be always available. For a SME like us, this is important to provide ongoing support and be available even over the weekend. Because, when do we ever stop working and it does not feel like work if you partner with people like these two. Keep up the good work!

NAYA
United Kingdom
27 days using the app
Loop Solutions Inc replied December 5, 2022

Thank you for this amazing review, Team Naya! We are always here to help out with any issues.

Thanks,
Team Loop

September 10, 2021

Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.

OTF Canada Distribution Inc.
Canada
11 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 15, 2021

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Wildbloom Skincare
United States
6 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review! We pride ourselves on our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 20, 2021

From the first day of downloading Loop, the customer support has been excellent. Despite having a few issues within the first couple days, Loop always replied fast and solved the issues. Loop provides everything I need for my subscription-based business. Would definitely recommend this to anyone who needs to add subscriptions to their website.

JNM Football
United Kingdom
About 4 hours using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the recommendation! Such reviews keep us going!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

November 18, 2021

A fantasitc add-on for shopify store owners looking to impletement Subscriptions. Which is a great way to ensure regular payments. There were A few niggles in the set up, but mainly becasue i have a customised theme.... The support team is second to none, so even if you feel a little frutrated, these guys will not only ensure you have excelelent customer & support services but will also work with other app owners to work thru any issues..... I can wait to see how these guys continue to develop this app.

Jack Bishop Boxing Academy
United Kingdom
About 1 month using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review! Such motivational words keep us going!

Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

December 3, 2021

Very prompt in helping with technical problems in setting up the subscription for our wine shop. Tim The Wine Library

The Wine Library
Australia
About 2 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you Tim for the kind words!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

December 20, 2021

This app provided exactly what we needed for our subscription service. We went through so many different apps before we found Loop. Loops ability to chose an anchor date and have a cut off period were critical to our needs. The service was EXCELLENT and very quick. Our subscription service is unique and we needed some help setting things up at the start ....we found the service great and it really eased the integration of loop within our store. Highly recommend this app. Great service, reasonable fees, and great functionality.

The Richmond Wine Club
Canada
About 1 month using the app
Loop Solutions Inc replied July 6, 2022

Hey there,

We are glad that you decided to go with our app.
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

December 24, 2021

I have used many subscription apps and Loop is by far the best and most competitively priced. The team is incredibly responsive, positive, and has a fantastic support culture that has made the app critical to our business. We've been able to take advantage of several custom Loop features that aren't available with Recharge (among others). A huge thanks to your team for an amazing app!

Organic Life Start
Germany
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review! We are very happy that you went with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop