Reviews (789)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.
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A great experience using Loop to manage our subscriptions. Naz and the team have been very helpful with our queries, helping us run our subscriptions smoothly through their platform.
Customer service is exceptional - whenever we raise an issue with Loop, they are always on top of it and ready to help.
Our start with Loop has been great. Onboarding was smooth, support via Slack is super fast and helpful, and our bi-weekly meetings bring lots of great ideas to optimize our account and grow subscriptions. Highly recommend!
We run a fairly large Shopify store with many thousands of active subscribers. We originally set everything up using a different subscription app, but as we grew, we kept running into issues that became increasingly frustrating. Eventually we decided to switch to Loop, and it was one of the best decisions we've made. The migration process was excellent and really well handled.
Loop has been a game changer for us. It's really easy to use, everything just works, and the support team has been excellent whenever we've needed them. They respond quickly and help solve any problems.
The platform has been built to handle businesses of any size, it scales really well. I'd happily recommend Loop to anyone looking for a subscription app on Shopify.
The Loop team is really next level! They helped us with the migration step by step, much appreciated. The support and onboarding team operates at a very high standard, and nice to see that the results from switching also pays off in our store, so our customers love the services as well, makes our job a lot easier! So happy with the decision, thanks all of Loop team, and especially your shining star who handled our move from another platform, 10 stars for her!
Onboarding has been great and the guys there are super helpful. I've had many questions along the way and they always take the time to answer and help with a smile. Very nice guys and a hardworking, dedicated team. Highly recommend Loop.
Love the app, support has always been on point as well. Suraj & the others make sure to solve your problems. Saurav assisted me on so many things, great service rep. Thanks a bunch.
App works fine, has many options. Best part is the responsiveness of the team: plugged in via slack, responsive, and have consistently helped us see things through.
Great experience thus far! The app is very user friendly and the team is very informative.
We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent.
Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows.
One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business.
The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with.
Highly recommended.