Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

January 4, 2022

This is an overall great program that continues to improve weekly. Piyush and Vivek are incredibly helpful and have spent lots of time customizing Loop Subscriptions to meet our needs. Their customer support may be the best in the industry. The subscription software itself has helped us automate our subscriptions which was turning into an arduous, daily task. I highly recommend it. Thank you to the Loop Team!

Direct Value Dispense
United States
4 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review, Team DVD! We are always here in case you need any assistance. We pride ourselves on excellent customer support!

Thanks,
Team Loop

January 5, 2022

Piyush, Vivek, and team are wonderful to work with. They are hands on and invested in the success of our subscription program and have helped this e-commerce novice greatly improve results in a very short time. I highly recommend this app!

Highwire Coffee Roasters
United States
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful and detailed review, Highwire team!
We are very happy that you made the decision to switch to our app. We are glad that we were able to make meaningful contribution to your subscription program.

Thanks,
Team Loop

January 7, 2022

We had a subscription option available on our website for a while, over a year now, and we used competitor's app for recurring orders first, but over the time it created a lot of accounting issues that made us look for a change.
The way other apps work - they create hidden, duplicated listings of all SKUs which are not visible for customers, but are existing in the system, and when customers place recurring order, the duplicated SKU is being sold. Because of that, stock level is not synchronised automatically, so we had situations when the item is sold out, but recurring SKU is still active, and customers' orders are not being stopped, and as a result we don't have stock to fulfil the order. Same goes for any changes on the product, whenever you make any, you need to go back to recharge app and re-sync the products.
But, the main issue for us began as we started working with Unleashed stock management software. In Unleashed you can't have two products with the same SKUs, the orders are being imported automatically from Shopify, so all of the recurring orders had errors and didn't get imported. This has caused huge discrepancies in the stock levels on the platform vs in real life. I did a research on different apps and Loop turned to be the only one which could solve all mentioned issues. Loop creates recurring orders on existing SKUs instead of duplicating them, so that if you make any changes or some product goes out of stock, all information is already there and up to date. And of course, all orders were imported to Unleashed correctly as soon as we switched.

Flawsome! drinks
United Kingdom
4 months using the app
Loop Solutions Inc replied July 2, 2022

Thank you for this wonderful and detailed review, Flawsome team!
We are so happy that you made the decision to switch to our app and we were able to resolve all your queries!

Thanks,
Team Loop

January 8, 2022

Just set this up. Piyush was a HUGE help to get things organized. Excited to start getting subscribers!

thepizzaclub.ca
Canada
10 days using the app
Loop Solutions Inc replied July 2, 2022

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 8, 2022

The subscription app is a breeze and a huge plus for my store! The customer service is spot on and they are sooooo helpful and QUICK to reply to any issues or questions. If you don't have this app, I highly suggest it!

Twinkletoes Glitter and More
United States
About 1 month using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 10, 2022

This app was super easy to install, had everything we needed, along with excellent customer service! Piyush immediately reached out with support, was quick to respond and offer excellent suggestions. I've tried a few different subscription apps and this one is the best so far!

Point Wine & Spirits
United States
6 days using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words!
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 12, 2022

So far, it's all I could have asked for a subscription app--easy to set up, communicates with customers and gives me statistics and feedback. If you have a business and need to set up customers for an easy, regular buy-back, this is perfect!

The Sonoma School of Martial Arts
United States
5 months using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words! Yes, our aim is to empower DTC brands with all possible statistics.

Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 12, 2022

I am new to e-commerce, and am SO GLAD to be working with shopify! The platform is simple to use, easy to manage, and fun to work with. Customer support has been outstanding. I'm learning as I go, and have seen excellent returns on our investment. Business is booming! Thank-you team!

Juggernaut Coffee Co.
Canada
4 months using the app
Loop Solutions Inc replied July 2, 2022

We wish you the best for the business!

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 7, 2022

Just signed up and the customer service was great! Helped us take the old subscription app off our website as it was embedded. Looks like this app will run pretty smooth. Excited to try it out!

BuyNebraska.com
United States
About 2 hours using the app
Loop Solutions Inc replied July 2, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 15, 2022

I'm using the free plan and had some trouble getting the widget settings to do what it said it would do. Customer service was quick to help me fix the problem, and now my product page looks just as I want it to!

Inner Peace Press
United States
24 days using the app
Loop Solutions Inc replied June 27, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop