Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

December 24, 2022

Best subscriptions app in the game!

Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.

CampusProtein.com
United States
4 months using the app
Loop Solutions Inc replied December 25, 2022

This made our Christmas eve! Thank you Team CampusProtein!

More growth to you 🚀💪

January 4, 2023

Abel made the process of creating bundle boxes and subscriptions a breeze - helping to quickly troubleshoot all of my questions. I am so satisfied with this top notch customer service - it makes all the difference knowing there are folks who care about making customers happy as much as I do.

Ohhts! Overnight Oatmeal
United States
About 9 hours using the app
Loop Solutions Inc replied January 4, 2023

Thank you, Team Ohhts! This review made our day!

We are both customer obsessed and subscriber obsessed :D
So happy that you decided to choose as your subscriptions growth partner

Thanks,
Abel and Team

January 10, 2023

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Ferosom Forte
Canada
About 5 hours using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this amazing review, Team Ferosome Forte! This made our day.

Our customer portal is 100% customizable to meet the demands of any subscription business.

Thanks,
Team Loop

January 11, 2023

Using Loop with our custom widget design was very straightforward. I’m very glad we were able to use them to bring our subscription design to life. The Loop team was very patient with any questions our developer had and took hours out of their schedule to fix an issue we had with our theme not working with the widget. Highly recommend!

SpaLife
United States
2 months using the app
Loop Solutions Inc replied January 12, 2023

Thank you, Team SpaLife! More subscriptions power to you 💪
Feel free to ping us again in case you face any other issue with the theme

Thanks,
Team Loop

January 11, 2023

Thus far Loop has been very attentive to improvements and changes needed to suit our specific type of subscription. Support is vital to the success of a long term subscription and this team knocks it out of the park.

Catholic Productions
United States
9 months using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this amazing review, Team Catholic Productions!

💯agree that support is vital to the success of long term subscriptions. That's why we are not just another app, but we are your subscriptions growth partner

Thanks,
Team Loop

January 12, 2023

There are nothing but great things to say about Loop. The customer service is by far the best and you really do get white-glove treatment. The migration process was seemless and we were able to bring our vision to life with Loops custom components. Thank you Loop and we look forward to seeing our subscriptions grow.

Utiva USA
Canada
4 months using the app
Loop Solutions Inc replied January 13, 2023

Thanks for this amazing review, Team Utiva! We look forward to the same.
Your subscriptions soaring is our 2023 mission 📈 💪

Thanks,
Abel & Team Loop

January 16, 2023

This is a great app built by a great team!

It's so easy and convenient I couldn't wish for more.

Best customer support experience ever.

MEL Science
United Kingdom
8 months using the app
Loop Solutions Inc replied January 16, 2023

Thank you for this great review, Team MEL Science.
More subscriptions power to you 💪 🚀

Thanks,
Team Loop

January 16, 2023

This app is so easy and convenient to use I'd recommend it to anybody.

There is everything you could only with for being a subscription business, and guys keep adding more.

Also, I've had the best possible customer experience I could imagine.

MEL Science
United States
7 months using the app
Loop Solutions Inc replied January 16, 2023

Thank you for this great review, Team MEL Science.
More subscriptions power to you 💪 🚀

Thanks,
Team Loop

January 16, 2023

In a word, Loop is fantastic! Compared to other subscription apps, Loop is modern, painless and very forward-thinking. Doing things that should have been no-brainers, like updating shipping costs and product prices, turned into a horrible, labor intensive, error-prone process in our previous subscription app, (one of the big 2). That forced us to find a better solution. Loop is light-years ahead of those other apps. Loop not only made our current problems disappear but they helped migrate all of our customers in a way that the customers didn't know we had switched services! Loop's attention to our migration could only be called "white glove". Their service was outstanding. Now that we aren't losing money anymore, due to the problems caused by the other subscription app, we can turn our attention to the additional features Loop offers for increasing sales, bundling products and integrating with our mail service for automatic offers based on current subscriptions. Instead of just handling a problem, which it does very well, Loop is like a tiny marketing machine. It's a subscription service app that is actually trying to help you with sales. We love it!

Gentle Giants Pet Products
United States
24 days using the app
Loop Solutions Inc replied January 17, 2023

Thank you for this amazing review, Team Gentle Giants!
This made our day!

Wishing you lots of success and subscriptions growth in 2023 💪 🚀

Thanks,
Abel and Team Loop

January 17, 2023

Really happy with the app so far! SO much better than what we were using previously (Timo). The Loop team has been stellar with their communication and help in migrating our existing subscriptions and getting set up on their app. Would highly recommend to anyone!

Organic Body Essentials
United States
20 days using the app
Loop Solutions Inc replied January 18, 2023

Thank you for this amazing review, Team Organic Body Essentials!
We are super excited to have you on board and help you in your subscriptions growth 💪🚀

Thanks,
Team Loop