Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

January 18, 2023

Excellent subscription service - have used them for 30 days and theimprovements is amazing. Great onboarding!

White Flamingo Lash
United States
About 1 month using the app
Loop Solutions Inc replied January 19, 2023

Thank you for this great review! So happy that you loved our onboarding.
More subscriptions power to your team 💪 🚀

Thanks,
Team Loop

Edited January 26, 2023

The app is easy to use and the implementation went quite smoothly for us. Their Support Team is amazing! They are always available and ready to jump on a call when something stops working. Highly recommend.

Every
Germany
3 months using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Every!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 26, 2023

The level of service is wonderful. They have been very proactive in messaging me to optimize our experience.

Zaza Coffee Store
United States
About 1 month using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Zaza Coffee!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 26, 2023

The staff at Loop kept us informed while they migrated our existing subscriptions over to Loop.
The guide within the Help Center made it relatively easy to set up subscriptions and any questions we had were responded to promptly by the support staff.

Nature's Harvest Natural Dog Food
United Kingdom
5 months using the app
Loop Solutions Inc replied January 26, 2023

Super excited to have you onboard Team Nature's Harvest! We are so happy that you migrated to Loop over other apps.

More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

Edited January 26, 2023

The guide in the Help Center and the support staff made it easy to initially set up our subscriptions. The staff then kept us informed while they carried out the migration of our existing subscriptions for us. Any questions we have are quickly responded to with helpful information.

Country Pursuit
United Kingdom
2 months using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Country Pursuit!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 26, 2023

Very good experience so far. The setup is quite straightforward and really solid customer support that is very responsive.

Synthesis Organics
Australia
3 months using the app
Loop Solutions Inc replied January 27, 2023

Thank you for this great review, Team Synthesis Organics!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 27, 2023

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.

Prep'd
United States
3 months using the app
Loop Solutions Inc replied January 30, 2023

Thank you for this amazing review, Team Prep'd! We are super happy and excited that you made the transition.

Together, we are going to scale your subscribers 🚀. Feel free to reach out in case you need any help.

Thanks,
Abel & Team Loop

February 21, 2023

Abel and the Loop Team have been fantastic. Easy setup of the subscription overall and then assisted troubleshooting an issue on our homepage. Thank you so much for everything!

My Super Oil
United States
About 1 month using the app
Loop Solutions Inc replied February 22, 2023

Thank you for this amazing review, Team My Super Oil!
We are so happy that we were able to fix your home page issue

Super excited to work together as your subscriptions partner :)

Thanks,
Abel & Team Loop

Edited July 9, 2024

Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!

Biodynamic Coffee
Canada
Over 1 year using the app
Loop Solutions Inc replied February 24, 2023

Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner.

Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well.

Thanks,
Team Loop

March 1, 2023

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Molly J
United States
7 months using the app
Loop Solutions Inc replied March 2, 2023

Thank you for the recommendation, Team Molly J!
Super excited to have you with us.

More subscription power to you 🚀

Thanks,
Team Loop