Reviews (791)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.

August 10, 2026

Great experience thus far! The app is very user friendly and the team is very informative.

Fièra Cosmetics
United States
2 months using the app
September 3, 2026

What really stood out to us was the support after the migration. The Loop team continued to work closely with us, helping us troubleshoot issues and making sure everything was running smoothly. Having a team that stays involved beyond the initial onboarding makes a huge difference.

FreeTheRoots LLC
United States
4 months using the app
June 16, 2026

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent.

Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows.

One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business.

The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with.

Highly recommended.

Healora™
United States
4 months using the app
August 6, 2026

Fantastic app! We love all the features Loop has to offer, especially the bulk actions, they save us so much time. A huge shoutout to our account manager Ishika, who is always super helpful and quick to answer all of our questions. Highly recommend!

Nutra Naturals
Australia
11 months using the app
August 3, 2026

very happy with them - especially Naz from their support team is a big help on a daily basis.

Evora
United States
3 months using the app
July 30, 2026

I have had such an amazing experience with Loop. I would like to give a big thank you to Tarun, who has gone above and beyond every single inquiry I had. He went out of his way to make sure everything was dealt with and ensured I had a smooth process. I would like to thank him and his team for such cooperative communication and will be using them for a very long time. If you're looking for a smooth onboarding and reliable subscription base, I really recommend Loop.

EverEase
United States
2 months using the app
July 28, 2026

Great support. Analytics and features are better than expected.

FILAMENT
United States
22 days using the app
July 27, 2026

Great support team. Helping me with all my questions and making this a great platform to use. Highly recommend.

Fixxr Formulas
United States
About 1 year using the app
June 9, 2026

We've had a great experience working with the Loop team. Their support has been responsive, knowledgeable, and genuinely invested in helping us find the right solutions for our subscription setup.

Throughout the process, the team has been proactive, patient, and quick to assist with both technical questions and custom requests. Communication has always been clear, and they've consistently gone above and beyond to ensure everything was implemented correctly.

A special thank you to the support team for their professionalism and commitment.

Dr. Rachael Institute
United States
About 3 years using the app
July 20, 2026

The Loop team did a great job! The made the process of changing from one subscription app to theirs seamlessly. Very grateful for the whole Loop team.

START STOP
United States
2 months using the app