Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

August 20, 2024

Helpful

Melk Cafe
Canada
9 months using the app
Loop Solutions Inc replied August 26, 2024

Thanks a lot for your 5-star review, Team Melk Cafe! :)

August 15, 2024

Loop Subscriptions offers an intuitive interface that simplifies subscription management for users of all technical levels. Its design enhances workflow efficiency, automating tasks which significantly reduces manual labor and errors.

The migration process to Loop is seamless, supported by a dedicated team.

With Loop, you're not just getting an app; you're gaining a team who are responsive and ever-helpful. They treat your product with professionalism ensuring that no problem goes unresolved. My customer success manager Parth M is dedicated to helping us through each situation.

The Adventure Challenge
United States
4 months using the app
Loop Solutions Inc replied August 20, 2024

Thank you for your kind words, Team The Adventure Challenge! We’re thrilled our intuitive interface and dedicated team have made a positive impact on your subscription management. It’s great to hear that the migration was seamless and that our support continues to meet your needs. We’re here for you! :)

August 13, 2024

Great customer support team for onboarding and setup!

REMAY® Shave Gel Bars
Canada
About 1 year using the app
Loop Solutions Inc replied August 20, 2024

Thanks for the review, Team Remay Shave Gel Bars! We're glad our customer support team made your onboarding and setup smooth. We're here to help whenever you need it! :)

August 9, 2024

Rockstar support.

CoinCoffee
United States
10 months using the app
Loop Solutions Inc replied August 12, 2024

Thanks a lot for the 5-star review, Team CoinCoffee. We're thrilled to hear that you had a great experience with our support team. Do give us a shout if you need any assistance :)

July 16, 2024

Varun was so helpful !

lifeinpractice
Australia
Over 1 year using the app
Loop Solutions Inc replied July 17, 2024

Thanks a lot for the 5 star review, Team lifeinpractice! We are glad Varun was able to assist you. Do reach out to us if you need any help :)

July 8, 2024

Great experience & awesome customer service!!

Black Forest
United States
10 months using the app
Loop Solutions Inc replied July 10, 2024

Thank you so much, Team Black Forest! We are delighted you are having a fantastic experience! :)

June 20, 2024

It's a great subscription app with the best support team :)

feelrooty.eu
Slovenia
6 days using the app
Loop Solutions Inc replied June 24, 2024

Thank you so much for your kind words, Team feelrooty.eu! We're thrilled to hear that you're enjoying our app and that our support team has been able to assist you. If you ever need anything, we're here to help! :)

May 15, 2024

Seamless Transition with Outstanding Support – A 5-Star Experience! After transitioning from Recharge to Loop, I can confidently say that the switch was a phenomenal success, thanks to the outstanding team behind Loop. The customer service team is exceptionally diligent and responsive, addressing queries and resolving issues swiftly. What truly sets Loop apart is its user-friendly interface, which not only simplifies subscription management but also significantly enhances customer retention by personalizing the shopping experience. The intuitive design of the app has made it a breeze for us to manage our subscriptions, and our customers love the tailored approach. Kudos to Loop for their excellent service and a robust app that genuinely understands the needs of a business. Highly recommended for anyone looking to improve their subscription service!

ketolibriyum
Canada
10 months using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your amazing review, Team ketolibriyum! We're delighted that our team and user-friendly interface have enhanced your subscription management and customer retention. Your recommendation means a lot to us! :)

May 9, 2024

Great customer service.

Madison Soap Company
United States
28 days using the app
Loop Solutions Inc replied May 14, 2024

Thank you for your review, Madison Soap Company! We are pleased to know that you are happy with our customer support. If you need any assistance or have any feedback to share, please don't hesitate to reach out. We're here to help every step of the way!

April 2, 2024

The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered.

This level of support makes it highly recommended for anyone looking to streamline their selling experience.

Senzu Health
Canada
3 months using the app
Loop Solutions Inc replied April 29, 2024

Thank you for sharing your experience, Team Senzu Health!

We're thrilled to hear that we have simplified your subscription process and our customer support has been responsive to your needs. We're glad to have contributed to streamlining your selling experience.

Cheers,
Team Loop