Reviews (790)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.

June 2, 2026

Loop is elite when it comes to scaling your subscription brand. Their dedicated team is also top notch and my dedicated CSM Amandeep has been excellent to work with and really cares about improving my metrics and retention overall. Very impressed with this app as a whole and im glad i was referred to them.

BFF Pets
United States
4 months using the app
June 1, 2026

Been using Loop Subscriptions to manage our subs on Shopify and honestly just wanna give a shoutout to Tarun Rana from the Loop team. He helped us set up our whole cancellation flow and it was super smooth.

Tarun actually took the time to understand what we needed instead of just rushing through it. He walked us through setting up the cancellation flows, the retention offers, all that stuff. Anytime we had a questoin he got back to us fast and was always super helpful.

You can tell he knows the platform really well. Made the whole thing way easier than i thought it would be. If your planning to run subs on your brand definitely use Loop and defintely try to work with Tarun, he's great. Highly recommend!

Ancestral Pet
United States
30 days using the app
Edited July 17, 2026

Best subscription app I've used and I've used a lot!!

and customer service team is great in solving any issues promptly.

NutraPure
United States
6 months using the app
May 29, 2026

Loop has been a great partner to our business. They have helped us increase our subscription revenue exponentially. Their cancellation flow allows us to prevent churn and the dashboard provides incredible insight. The customer support staff and specialists they provide you with are also very helpful, meeting every requirement. It's a premium price point, but it is worth the cost.

K9Clean Pets
United States
2 months using the app
May 28, 2026

Loop is a great app for increasing subscriptions and boosting retention. It offers many ways for attract subscribers, and create loyalty. The migration experience from my previous subscription app was very easy, and I'm excited to see the results play out over time!

Cellev8 Nutrition, Inc.
United States
7 months using the app
July 3, 2026

Shriya, Kanishk and the team were very communicative and resolved my issue in the end. Although it took time due to the complexity, they even coordinated with third parties which was especially helpful. Thank you :)

A Better You
United Kingdom
About 1 month using the app
June 29, 2026

They are very quick in assisting questions/concerns!

Pluck
United States
7 months using the app
June 30, 2026

Vishal from Loop Support was fantastic. He quickly identified a configuration issue that was causing significant customer frustration and clearly explained the differences between Shopify Legacy and New Customer Accounts. Prompt, knowledgeable, and professional support. Thank you, Vishal!

HiLife Vitamins
United States
Over 1 year using the app
June 30, 2026

Working with the Loop team has been a great experience; they have an amazing customer support team and a great subscription platform.

Lumexa
United States
3 months using the app
October 13, 2026

Excellent app, and fantastic onboarding service.

GØDHEAD COFFEE
United Kingdom
About 2 months using the app