Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small.
Great loyalty program!
Thanks for taking the time to leave us a review. It's great to hear that our team is open and willing to take on feedback - we're always open to making changes and improvements that our customers are looking for. It's also wonderful to hear that making these changes and improvements has helped increase your returning customer rate. We will also be sure to pass on this fantastic feedback to Anusha, who will be very pleased to hear this. Please feel free to continue to forward any thoughts and feedback to us, we're always happy to listen.
After assessing many Loyalty vendors, we signed with Loyalty Lion. Their out-of-the-box Loyalty features and native integrations made them stand out above the rest. This was coupled with their advanced reporting capabilities and dashboard native to their portal.
The sales and the customer success/onboarding teams are great. They are very accommodating and helpful.
Their Loyalty portal was very intuitive, user-friendly and easy to learn.
Overall great partners!
Thanks so much for leaving us a review. It's great to hear that LoyaltyLion was your first choice as your Loyalty platform. Having great features, that our customers are looking for, is really important to us, and it's great to hear that they meet your expectations. It's also fabulous to hear that our team have been helpful and supportive so far, and we hope to continue to help in the future. Wishing you success with your program!
Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found LoyaltyLion valuable and that the insights provided have been beneficial to your business. Please feel free to reach out if there's anything more we can do to assist you.
We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable for you. It’s great to know that the user-friendly nature of our platform, along with its integrations, has helped you build a robust loyalty program without the need for extensive development work. Please don’t hesitate to reach out if you ever need further assistance!
We have been using Loyalty Lion for 3 years now. We recently revamped our whole programme and launched it concurrently with a new website. Our Customer Success Manager, Hannah Cook was a huge help through this process, looking over our plans and timelines, providing advice and helping us make sure the relaunch went smoothly - which it did!
Thank you for leaving us a review and for your continued trust in LoyaltyLion over the past three years. We're delighted to hear that the recent revamp of your program and website relaunch went smoothly. It's great to know that Hannah was able to support you through the process, offering advice and ensuring everything was on track. We truly value our partnership and are excited to see how your refreshed program continues to drive success. Should you need any further assistance, please feel free to reach out.
We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for their Loyalty! We're always happy to help support you with anything you may need on your loyalty journey.
Amazing experience! Loyalty Lion met our expectations. At the beginning, we were skeptical, especially because there are so many similar competitors on the market. But they are the leaders in their industry for a reason, and when they said that they like to "exceed our promises," they were speaking the truth. Together with Jason, our representative from Loyalty Lion, we managed to launch our program smoothly within a few weeks and have a fully functional program for our customers. Also, whenever we had issues or questions, the response rate was so fast, and they always found a solution for us. Having this from the mouth of a user who has worked with dozens of apps on Shopify, I need to say that nowadays it's hard to find this type of quality. So I strongly recommend it.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that we were able to meet your expectations at the start of your loyalty journey, and we hope to continue to exceed them! It's so great to hear that Jason was able to smoothly launch your program, in line with your timeline. We're looking forward to seeing your program's progress and are always available to help with anything you may need.
We've had Loyalty Lion for a couple of years now. We recently started working with a new account manager called Vicky Vitkay who has helped us understand current performance and has also gone through key recommendations to optimise. Super helpful and always happy to help. We're looking forward to optimising our accounts.
Thanks for taking the time to leave us a review. We're so pleased to hear that Vicky has been able to help you understand your performance, and add optimisations to your program. We're always happy to help and support you with anything further you may need.
So far, so good! Libby was a terrific onboarding manager who helped us get everything set up with minimal fuss or issues. And thus far the software is working exactly as promised. Early signs indicate that it is improving our overall customer economics too!
Thanks so much for taking the time to leave us a review. It's great to hear that you had a great onboarding experience with Libby, and having minimal set up issues is also great to hear. We're always happy to help and support you with anything you may need!
Great app, we use it for our four stores to drive loyalty. It has great integrations with Klaviyo and flexibility for offering your customers loyalty programs to increase LTV
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion is helping your stores drive Loyalty and the flexibility we offer with our integrations, such as Klaviyo, work well for you. We're looking forward to supporting you and your stores in the future!
