Reviews (541)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

November 5, 2020

We're using this app and it has worked well so far and seems like good value. I am particularly happy with the support I have received when encountering issues.

AniForte UK
United Kingdom
4 months using the app
LoyaltyLion replied November 5, 2020

Thank you for leaving us a 5⭐️review! We really appreciate you taking the time to leave this feedback, it means a lot to us.

November 9, 2020

Great customer support! Quick and efficient and helped us out massively. Recommended for anyone looking to build loyalty with their customers.

Attack Magazine
United Kingdom
Over 2 years using the app
LoyaltyLion replied November 16, 2020

Thank you so much for leaving us a 5 star review💜 ! We love hearing your feedback about LoyaltyLion.

Edited November 10, 2020

Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..

Sokobox
Chile
26 days using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your review 😊. We are really happy to hear that you are seeing positive results retaining and engaging clients with LoyaltyLion🦁

November 10, 2020

Good app to engage a community. The free plan offers points to customers after purchase, for visiting your site and for creating an account. This is enough to start building customer loyalty in the first place. Then there are many possibilities to improve the program by paying and I think the costs can be amortized very quickly depending on the strategy. Very easy to use app. Responsive and very pleasant customer service. Thank you Hannah.

Poker-access
France
1 day using the app
LoyaltyLion replied November 20, 2020

Thank you for taking the time to leave us this lovely review! We are so happy that you are making the most of LoyaltyLion 🦁 I will pass on your kind comments to Hannah and the rest of the team💜

November 11, 2020

Excellent and Fast Customer Service!! We have been using this APP for more than 2 years now and satisfied with it.

Kamakura Shirts Global Online Store
Japan
12 days using the app
LoyaltyLion replied November 20, 2020

Thank you for leaving us 5 stars! 🌟 We are so happy you are enjoying LoyaltyLion 💜

November 12, 2020

I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!

Roma Designer Jewelry (RDJ, LLC)
United States
About 2 months using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁
I will be sharing your lovely feedback with the team internally 💜

November 27, 2020

Like the app. wish I had more time to get to figure out some of the features, but I do like the app.

Brookes Fluffy Monkey Bums
United States
4 months using the app
LoyaltyLion replied December 11, 2020

Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and we're excited to see your loyalty program's success. Our lovely support team are always on hand to talk through any features you'd like to explore 😊

Edited December 1, 2020

App is great. Has a lot of nice features to explore and we see also see an added advantage for customer retention. Customer service is also great.

Tea Drop
Australia
About 1 year using the app
LoyaltyLion replied December 14, 2020

Hi Tea Drop team,
Thank you so much for your review! We're really glad to hear your loyalty program is having a positive impact on customer retention for your store 😊 I'll be sure to pass your kind words onto our team!

December 2, 2020

We had been searching for a rewards program that would meet our requirements. We tested out at least 4 different applications on Shopify and none of them did what we needed it to do. Loyalty Lion, on the other hand, was easy to customize and had the features we required. The support team is very responsive and we were not tied to an annual payment contract. I recommend Loyalty Lion if you want a robust rewards system.

BuDhaGirl
United States
6 months using the app
LoyaltyLion replied December 31, 2020

Thank you so much for your lovely words about LoyaltyLion, we are so happy to hear you are loving the program and the features we provide😀.

December 5, 2020

LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.

Daniella Lehavi
Israel
3 months using the app
LoyaltyLion replied December 14, 2020

Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!