Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Loyalty Lion was an absolute pleasure to work with! Freya was super supportive in getting our loyalty program to where it needed to be and helped us optimize all of our rewards, tiers and tactics along the way. Would highly recommend for any ecommerce business looking to grow their customer retention.
Thank you for your kind words and recommendation! We're delighted to hear that working with Freya made setting up and optimising your loyalty program a smooth experience. We’re excited to see your program continue to grow.
The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.
Thank you for your review and for sharing your feedback. We’re glad to hear that the app is working well and driving a positive impact for your business. Whilst we do ensure our pricing is competitive and reflects the value of our product, we never want a customer to be unhappy with the changes. A member of our Account Management team will be in touch with you shortly to discuss your concerns. Many thanks
Using Loyalty Lion has helped us increase LTV considerably (redeeming members spend 5x more than non-members) and it offers real-time insights on how our customers are interacting with our loyalty program. It's integration with Klaviyo also makes communicating with members so streamlined.
Thank you so much for sharing your experience! We’re thrilled to hear that LoyaltyLion has helped you increase customer lifetime value and that redeeming members are spending significantly more than non-members.
It’s also fantastic to know that the real-time insights and Klaviyo integration are helping you engage with your members more effectively. We look forward to supporting you as your program continues to grow!
Easy implementation, excellent customer service, and has increased customer engagement with our emails and website. Thank you Sammy and LoyaltyLion!
Thank you for your positive review! We’re so pleased to hear that implementation was easy, customer engagement has increased, and that Sammy was able to support you throughout the process. We’ll be sure to pass along your thanks to him.
We’re excited to continue supporting you as your loyalty program grows!
LoyaltyLion has been a fantastic solution for our needs. The platform offered everything we were looking for in a loyalty and rewards system - flexible, feature-rich, and easy to customize to fit our brand.
The launch process was incredibly smooth and quick, thanks to their amazing support team who guided us every step of the way and did most of the heavy lifting. Any questions we had were answered promptly and thoroughly, making the entire setup effortless.
The analytics are also very advanced, offering more costumer insight than we've previously had.
Thank you for your wonderful feedback. We’re thrilled to hear that LoyaltyLion has been a great fit for your needs!
It’s fantastic to know that our team made your launch smooth and effortless, and that the analytics are giving you valuable insights into your customers. We’re excited to continue supporting your program as it grows!
LL has been very well received by our customers, and most find it to be intuitive. It has definitely increased sales and retentio,n so mission accomplished. We consider this program to be a core part of our offering.
Our support team loves how intuitive it is and how easy and fast it is to see where a customer is at with their rewards. Customizing and adding new rewards is very easy. Analytics are powerful and it is clear that this platform delivers a very positive ROI.
I would love to see a more customizable dashboard for customers. I think there should be a landing page for sign-ups, hosted by the platform.
It would be awesome if this app could be extended to reward affiliates.
I would like to see more functionality like "double points days" so we could easily create campaigns that our subscribers would enjoy.
This platform delivers.
Thank you very much for taking the time to share your experience! We’re happy to hear that LoyaltyLion has been well received by your customers and that it’s driving both sales and retention. It’s great to know that your team finds the platform intuitive and easy to manage!
We really appreciate your thoughtful suggestions on additional features such as a customizable dashboard, hosted sign-up landing page, affiliate rewards, and double points campaigns. Feedback like this helps us continue to improve the platform and prioritise what matters most to our brands.
We’re excited to continue supporting your program and helping it deliver even more value!
I love LoyaltyLion, they are absolutely brill! it's the best loyalty platform in the business, their onboarding is a dream - Sam & Freya are both utterly majestic and make me feel like the only customer in the world.
Alexandra also provides stellar, prompt help along with the team of engineers she occasionally consults for me - what a bunch of solid gold legends.
I fear that it cannot be a coincidence that LoyaltyLion inspires as much loyalty in me as a customer as it does in my own customers. God bless and godspeed.
We’re over the moon to hear such great feedback for Sam, Freya, Alexandra, and our engineers, thank you! The team will be thrilled to know they’ve made your experience feel seamless and personal. It’s wonderful to hear that the loyalty we aim to help you build with your customers is reflected in your own experience with us. We’re so grateful for your kind words and excited to continue supporting you on this journey!
Freya was an incredible asset in setting up our Rewards program! As a project manager, I often find fault in the disorganization of the onboarding process for new applications, but Freya was patient, knowledgeable, organized and in constant communication as we worked out various kinks.
I would highly recommend Loyalty Lion as a Loyalty/Rewards program provider; the process was quick, easy and well-executed!
Kudos to the entire team!
Thank you for your wonderful review! We’re delighted to hear that Freya made such a positive impact on your onboarding experience. We’re so pleased the setup felt smooth and well-executed for you, and we look forward to seeing the success of your rewards program!
Hannah is an absolute rockstar account manager! We recently redesigned and updated our loyalty program and she was so helpful throughout the entire process from recommending new features to make our customers experience clear & smooth, to helping to trouble shoot any questions we had a long the way. I always look froward to our monthly calls as she is so insightful and a true expert!
Thank you for the fantastic review! We’re delighted to hear how much Hannah’s expertise and support have helped make your loyalty program redesign a success. It’s great to know her recommendations and troubleshooting helped create a smooth and clear experience for your customers.
We look forward to continuing to support you and can’t wait to see your loyalty program thrive.
We had the pleasure of working with Jason at Loyalty Lion to set up a loyalty points scheme for our business, and the experience exceeded our expectations. From the initial consultation to the final implementation, Jason demonstrated deep knowledge, professionalism, and a clear understanding of what would work best for our customer base.
He took the time to understand our goals, explained various options in simple terms, and guided us toward a solution that was cost-effective. Jason was consistently responsive to our questions, no matter how small, and his attention to detail helped avoid potential pitfalls.
What really stood out was his ability to translate a complex system into a straightforward process that our team could easily manage. He also provided thorough training and documentation, ensuring we felt confident using the platform on our own.
Thanks to Jason’s support, our new loyalty program has already begun to show positive results in customer engagement and repeat business. We’ve had great feedback from customers who appreciate the ease of use and transparency of the points system.
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Jason was able to provide such knowledgeable and professional support throughout your loyalty program setup. It’s great that he could simplify the process and equip your team with the training and resources needed to confidently manage the platform.
We’re thrilled to hear your program is already driving positive results! As always, if there’s anything else we can support you with, just let us know.
