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At first I was intimidated by Lulu’s self-publishing platform because I had never published a book and am not proficient in Adobe Suite products which several of the templates require. My customer support expert, Tim S, was fantastic. He answered all my many questions, in detail, within 1-2 business days and was helpful in sending me templates to help me format my book. He even helped prepare my files when I ran into a printing issue with certain images not printing correctly - he helped me understand what the problem was with my file and fixed the issues for me so that my books would print correctly. When I received a damaged book I ordered for myself as a sample, he issued me a refund so that I could get a new sample book clear of shipping damage, which was considerate. He was always professional, positive, responsive, and immensely helpful in the setup process of my book. I am so grateful to have had his support through the file creation process and initial ordering process to help me get my book set up online correctly. I'm proud to now officially be a published author and happy the quality of the books looks very nice. I can't speak to other customer rep experiences at Lulu but Tim S. was 5 stars! Thank you Tim!!
App works but so much room for improvement. It's buggy and often hangs and spins. The connected books cannot be easily filtered in a search and requires you manually search page by page to find anything (a real PITA when you have lots of titles!).
The benefit of the app is that it connects shopify orders and, for the most part, it does achieve that. However, it often causes lots of unnecessary frustration in the process.
Hoping the developers continue to work on this app to improve the functionality and ease of use for the end users.
I am very disappointed with the Lulu app. When attempting to edit my books the page will not load. I can't make any updates to my books because of this. The shipping time is marketed at 3-5 business days but all of my orders have taken 10-15 days to deliver. I get that shipping may take longer under certain circumstances but if the majority of my orders are going to take almost 2 weeks to deliver then this app is not worth my time and I would rather go a different route. If someone could help me with these 2 issues that would be much appreciated but as of now I am looking for other options.
This app has been great so far! I was hesitant at first because of some of the negative reviews, but I'm glad I downloaded it. Set up took about 45 minutes minute in total, including the mapping of my book products from Lulu. We have completed multiple test orders and the process and end product has been excellent. This app allows us to create and sell several books and journals that will generate extra revenue for us while we focus on building our other product categories. *Pro tip: watch the videos Lulu provides on their youtube channel, as those were also a great help when configuring shipping and other stuff.
Thanks for giving it a shot H.O.S., we're glad you're enjoying it so far! Please don't hesitate to reach out if you have any questions...
The app is very glitchy and there are major issues with their fulfillment and printing of the books. Their site has a production time of 3-5 business days which is false advertising. When emailing them about how it is taking much longer, now on 12 business days they respond saying that they're aware of it and that I should tell customers that it is a custom printing job for each and every book and that should keep them happy. This is before the shipping even occurs. I'm only in the stage of printing out proofs and am realizing I likely will not be able to use this for print on demand and dropshipping directly to customers due to the insanely long print time. This is not a sustainable model for print on demand and more so a better model for printing in bulk and holding inventory.
Thank you for your feedback.
Our average production times throughout the year are estimated at 3 to 5 business days. However, production times can vary based on factors such as order volumes, national holidays, seasonal changes (tax season, the start of the academic school year, etc.), or even uncontrollable/unexpected delays that may arise at the print facility (machine maintenance, inventory shortages, COVID, etc.). And while production times will always be a factor, with print-on-demand you will not have to manage product inventory or manually ship each order. That means you can spend less time on the logistics of running your business and more time growing it.
A little slow on actually processing and shipping orders but amazing customer service and high-quality book production.
I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order's status as "in production" they refuse to allow you to cancel your orders. Would definitely look into other print on demand partners for books
We are a print-on-demand company. All products are printed after an order has been placed. Factors such as volume, weather, and pandemics will affect production times, which is why we cannot guarantee specific production windows. We do provide a 1 hour cancellation window for all orders. Once production begins we cannot cancel the order because resources and materials have already been dedicated to the job and would need to be thrown out. Cancelling an order after production begins is also very disruptive to the production process and may affect other orders around it causing print defects and further delays to the production process.
If you or anyone has any questions or concerns about our production times or processes, please reach out to us and we will be more than happy to discuss it.
For children's books, the print quality from LuluXpress is amazing! Their 80# glossy paper makes the color so vibrant. They ship worldwide, and easily handle large orders. Our experience with this app has been positive all the way. Highly recommended.
LOVE IT! awesome books, great customer service, couldn't ask for a better app. been using the service for over a year now and my customers and wholesale accounts are all happy, and best of all no need for inventory any more!
Super easy to use to sell POD books. The customer service is very helpful, and they're always making updates to the app to make it run better. I highly recommend it.
