Reviews (148)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, even for non‑technical merchants, and a natural fit with Shopify. Many report rapid list growth and added revenue from effective, customizable popups and forms. Integrations with Shopify, Mailchimp, AWeber, and others are praised as reliable. The free plan is seen as strong value for small shops, and support is frequently described as responsive and hands‑on.

January 31, 2024

Actually I find this App and the templates cumbersome. The Support is rather slow when you are having an issue. I signed up for 1 year, but have just realized that people from ecomm get uploaded to mail munch list BUT people who want to be added to my mail lists from my Shopify Point of Sale are NOT added. So if you think this happens it does not. A biz like this should have live chat and they only have a bot! I am losing business and waiting for help in frustration.

Poochie Moochie Pet Store West Edmonton
Canada
11 months using the app
Mailmunch replied March 19, 2024

Hi Poochie Moochie Pet Store West Edmonton, I apologize for any inconvenience you had to face. We do have a live chat option available for all our customers. I looked up your support history and your chat was promptly addressed. All the customers added to your store from any store are synced with your Mailmunch account. The sync option for your store was actually toggled off from your Mailmunch account which caused this issue. Your support request was responded to with a solution and multiple followups were sent as well seeking confirmation if the issue has been resolved for you or not.

If you are still facing any issues, please let me know and i will have it looked into on priority basis.

December 9, 2020

dont ask for a review before i have had the chance to use the product. i dont know why apps do this, being pestered to leave a review within minutes of registering is not going to get you very good ratings.

SyrahKai
Canada
About 2 hours using the app
Mailmunch replied December 10, 2020

Hi SyrahKai, We apologize for any inconvenience you had to face. I have relayed your feedback to our development team and we will definitely look into this. If you face any issues at all or require any assistance, please reach out to us through your Mailmunch account.

January 27, 2021

I do not like it - i paid to upgrade and its still very cheap and nasty - the spinning wheel i tried and the writing doesnt sit nicely just not nice and tacky looking going to cancel and try something else

PlumbVent.co.uk
United Kingdom
3 months using the app
Mailmunch replied January 27, 2021

Hi PlumbVent.co.uk, We are sorry to hear about your experience. all the design elements for our optin forms including our spin wheel can be completely customized as per your requirements. We would love to assist you with setting up your forms as per your requirements and have already reached out to you regarding this.

May 29, 2025

All automations are paid feature. Useless.

Kamaji Market
Japan
8 minutes using the app
November 13, 2016

works , rules doesnt work though, I want the pop up to appeat only on the homepage but appears on each and every page even after setting the rule

Styor
Australia
22 days using the app
February 16, 2017

Nice App but not customer service for doubts...

Indian Face
Spain
About 23 hours using the app
May 25, 2017

need to upgrade to premium otherwise you are stuck with the app logo on your pop-up.

Au Revoir Les Filles
Australia
16 minutes using the app