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Pretty easy to set up. Let's see how it actually works in regards to ROI for promoted products. Time will show :)
Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
Do not attempt to use this app if:
• your store name uses an ampersand (&) because Microsoft Advertising won’t allow you to use it.
• you sell products that require you to use an estimated sign (℮) in the product variants because MA doesn't understand what it is. I had a horrible user experience attempting to set up my MA account, so I followed their links to submit feedback. My email was returned to me because their IT would only allow individuals within Microsoft to use the email alias publicly displayed. I tried using another link to give feedback and that returned a 404 page. I am still trying to delete my account but their help pages are out of date. I am going to require the use of a support specialist because the site won’t give me a clear way to delete my account. I wasted a lot of time trying to get this tool to work for my business. I would not recommend this app.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
- The autofeed worked only for 1 time (initial feed)
- No support
its a time-waster, use 3rd party app to feed
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.
March 5, 2021
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
I use this app to advertise it ties in quickly to my shopify acct in abt an hour of work. All in All seamless.
Thank you for your feedback. Glad to hear that we've been able to assist you in growing your business and fast and easy campaign set up seamless. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.
This freaking company has declined my Shopify store stating the store is HIGH RISK to other advertising companies/customers. This is ridiculous and it didn't take few seconds to set it up but more like an hour plus 2 hours of trying to fix the issue. Nobody needs this shitty platform/app when you can advertise using FB, Google, Bing, etc. Perhaps this is why this platform/app has such bad reviews and will get more of them coming up. Stay away!!
Thank you for sharing your feedback with us. I apologize that you've faced some difficulties while using our app. Our Team has been looking at the scenarios you described in your feedback. There have been changes made which should help with the issues you have mentioned.
Moving forward you shouldn't experience the same difficulties with Microsoft Advertising. If there is anything else we can assist with please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
This app does not function. It just throws errors when trying to connect. How is this so broken.....
Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
I was encountering errors and it also appears the tracking code failed to install on any pages (I had to install a Chrome Extension to figure this out).
Thank you for this valuable feedback. I'm sorry to hear that you were facing errors, and other difficulties when setting up the tracking code in the app. If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
