Reviews (2,356)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

September 9, 2026

I am not able to turn off the AI chat or test it before launching. I have sent multiple reports but not heard back from anyone.

Rest features are pretty good.

R.A Studio
India
4 months using the app
July 24, 2026

PNGデータがダウンロードできないのを修正してほしい

The Meat Guy
Japan
8 months using the app
June 29, 2026

When I compare heatmaps i cannot see the pop-out lists simultaneously. This is bad UX and absurd for an otherwise useful software.

Custom Numbered
United States
About 1 month using the app
September 22, 2026

muy complicado si no eres experto

miraclemexico
Mexico
13 days using the app
September 9, 2026

i wish i chould filter my views

MIXs
Israel
8 months using the app
August 20, 2026

unclear about some things, for example i have a email pop up, how can i click that away?

Comfora
United States
4 days using the app
August 7, 2026

videos are often freezing the page and we need to either wait or quit the page

momox fashion
Germany
About 2 months using the app
August 24, 2026

Estaba muy buena, pero me salio de la nada un error 403 que no me deja entrar a la aplicación. no puedo ver las grabaciones de mi tienda

Zentra Store
Argentina
23 days using the app
July 14, 2026

it often freezes when I'm scrubbing through the video's timeline.

Vin Fresco
United States
7 days using the app
August 15, 2026

it is not loading information fast enough

Bajallama
United States
4 days using the app