Moose AI Chatbot & Live Chat
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Reviews (486)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a high‑impact support tool that cuts customer service workload by handling most questions with a fast, accurate GPT‑4 chatbot. They like having live chat, AI, ticketing, FAQs, and automation in one place, plus easy setup, strong customization, and multi‑channel support. Many highlight flawless performance, better results than other bots, and very fast, hands‑on support, including custom code help, at attractive pricing.
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I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet.
I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits.
That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Hi dear,
Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️
We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey.
We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage.
Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead.
Warm regards,
The MooseDesk Team.
Schnell zu installieren... Nachteil: Gehen noch nicht alle Funktionen
quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.
Hi dear,
Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.
Thomas from MooseDesk
The best application of this style that I've tried, very complete because in addition to having the chat widget, you can incorporate a faq page and a contact page. And best of all, the speed of the support to adapt it to my website! 100% recommendable!
Hi Hifi Media Store,
Your 5-star review truly brightened our day! Thank you for recognizing the effort we put into ensuring every customer has a memorable experience. We’re so happy to have earned your trust and look forward to continuing to exceed your expectations.
Sincerely
Thomas from MooseDesk
This app is really easy to use. There’s also a good selection of tutorials to help you get started on your own. We needed some adjustments due to the language selection, and we were helped very quickly and very kindly. This is how customer service should be! Absolutely deserves 5 stars! Otherwise, it would be great if the app could automatically pull the available fonts from the Shopify themes (typography) and make them available. In our case, we had to find an alternative to our theme ZEST that was at least somewhat similar.
Hi VAMALY,
Thank you for your fantastic 5-star review! 🌟 We're so happy to hear that you love our app. Your kind words inspire us to continue delivering the best experience possible. If you have any questions or feedback, please reach out anytime.
We truly appreciate your support,
Sam from MooseDesk
The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.
Hi Curtarra,
I really appreciate you taking the time to share your thoughts with us!
Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.
Please do not hesitate to contact us if a problem arises. We are always available to assist you.
Mia from MooseDesk Team
I installed this app in my second store. The support team is amazing and responds quickly. The app works without problems and saves me a lot of time. One of the best apps in this category.
Hi Ortoflex,
It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.
If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.
MooseDesk Team
Very beautiful App with great, kind and patience Customer Service that is truly open to listen the user, I really appreciated that! (I have received support immediately, please continue in this way!) I installed the App few days ago and still learning using that, I like a lot the simple and intuitive dashboard which to me is very clean, knowing instantaneously where to click. I am thrilled to see what MooseDesk is planning for the future!
Hi Filippo,
This is Anne from MooseDesk writing heartfelt gratitude for your review
We are really happy that you had a positive feedback with MooseDesk.
We strive to provide excellent support to all our customers, and your feedback encourages us to keep up the good work. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We're here to help!
The Moose Desk team is great; they always help you with whatever you need. Tomas helped me a lot with some things I didn't understand. Thanks!
Hi Préval Fragrances,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Thomas was great and very patient.
Randy
EFX
Hi EFX USA,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
