Moose AI Chatbot & Live Chat

I'm still new to Moose and currently exploring its features, but overall my experience has been really good so far. The app is easy to get started with, and I can see its potential to improve customer support on my website. I especially appreciate the quick and helpful assistance from their support team — Mabel guided me through the setup and even helped configure things for me, which made the process much smoother. Great support and promising app!

Had one small hiccup, support helped fast and pushed a hotfix to prevent future user error that created the bug I had. Support is friendly and fast and the app seems to function great. So far we are really liking Moosedesk.

Awesome app, great customer service, incredible it's free.

Would like to see a native IOS app but the workaround they have now is solid option.

I have used this app for a while, so far so good! Everything is clear displayed & easy to set up, communication with the team is easy. Plus it's free so far, really couldn't ask more!

While the customer service is instantaneous and therefore helpful, this is not an app available for download in the App store, and it does not open the way they have set it up on/for/with my iPhone. The ONLY way to have any idea there is a live message in need of a customer service response is to check your email every few minutes.

When you check your email, and see that someone tried to use the live chat on the website, then you have to click on a link from the email to open the Moosedesk app on your Shopify store and click a couple things to get to interact with the customer who sent the message (if they are even online on your store at that time). This is not useful as live chat since there is already a form to send an email that customers expect to take longer than instant live chat, which should be instantaneous.

I did not receive any notifications in any way with my test attempts at using the chat between 3 different devices and trying half a dozen times to get the Moosedesk QR code "app" (that is a web page I never got to see), so I had to find another live chat solution after testing and trying repeatedly for 48 hours and not having any luck with any of the Moosedesk options.

I need one that works with my phone sending me instant messages somehow (any app that notifies me immediately is ok with me), so my store can interact immediately with customers.

Pros: Their customer service with Moosedesk customers is instant and helpful. They have tried to create a great service that is free and they seem to be close to greatness with it. The theme parts of set up were super easy. The FAQs page and some other page went into my Shopify theme instantly, and they were easy to update with my policies and links.

Cons: They do not have an app and their QR code web page "app" does not work on my iPhone. Emailing the store is not live chatting and is bad for the store's customer service. This was a dealbreaker for me.

I recently started using the Moose: Live chat and FAQ WhatsApp for my website, and it works perfectly, as I thought. The app interface is very friendly and easy to set up, and the support from the team is invaluable. I would recommend this app to everyone who wants to boost their business online.

Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.

Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts.
Finally, the support time is very helpful.
Honestly, itsa smart choice for customer services

So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.

I recently worked with Riley from Moose to set up live chat on my store, and I couldn’t be happier with the experience. Riley made the whole process smooth and stress-free—she patiently guided me through every step, promptly resolved any questions I had, and even fixed an issue in my site’s code I didn’t know existed. Her technical skills and helpful attitude really shone through, and I’m incredibly grateful for her expert assistance. If you need top-notch support for your live chat integration, I highly recommend reaching out to Riley!