Mulberry Product Protection

The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?

So far Mulberry has been a great addition to our website for increasing our top-line while offering our customers peace of mind with their purchases. The development team was super thorough and kept us in the loop during the entire integration process. They listened to what we wanted and offered their industry insight to collaborate on the best pricing plans for our website. We also had a small hiccup early on that made our entire site inoperable but Mulberry answered the phone immediately and resolved the issue in less than an hour. Highly recommend this app.

From our initial contact with Mulberry to become a client until now (6+ months later), Mulberry has been incredible to work with every step of the way. When it comes to implementation on our website and making tweaks along the way, they're very easy to communicate with via email and/or phone, always available, and ultimately very pleasant people to talk to. They're a great company to partner with and we're more than comfortable recommending them to friends and colleagues.

We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).

The Mulberry app has been a great tool for us to offer protection plans for our products. It's worked seamlessly and the team has been incredibly helpful each step in the process. We know we can always reach out with questions and someone is always there to assist. Highly recommend this app!

I have not worked a company that cared so much about my company before. I feel like our reps at Mulberry genuinely want our brand to succeed and their warranties an amazing compliment to our product. Keep up the good work Mulberry team!

Great company! Very responsive agent, and innovative policy for the online store. Help us double the sales. You may need to spend some time to get it started, and it worth every second. Highly recommend.

Amazing product! Very straightforward, easy to understand for the consumer, and easy to set up and maintain for the merchant (hint: there is no setup, they do it for you!). Definitely recommend!

They provided great customer service and integration supports, no doubt on that! I enjoyed working with their team as they help resolve your problems and dedicated in improving their App.

So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.