Reviews (679)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to use and reliable, with smooth navigation and quick performance. It saves significant time on AusPost shipping and fulfilment, with accurate rates, direct label creation in Shopify, and helpful features like saved packaging sizes. Many say it scales well, consolidates multi-platform shipping into Shopify, and praise live chat support as fast and effective—especially for Australian brands and small to medium stores.
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great Integrated app , definitely serves it's purpose. May need to work on User interface.
As a new brand, we encountered a small issue while getting familiar with the app and decided to reach out via email with our concerns. To our surprise, we received an almost immediate response, letting us know that someone would be in touch. We were absolutely blown away by the customer support provided by Nathan. Not only did he record a video demonstrating how to fix the issue, but he also took the initiative to resolve it himself. Additionally, he shared some valuable tips at the end of the video.
This level of professionalism really impressed us, and it gives us great confidence in handling any future concerns. The app itself works flawlessly and meets all of our needs at this time.
This app has really help our small business cut time with processing orders, when we had some issues with our weights Nathan waas super helpful and clear with how we fix all issues.
I want to start my review by saying that the customer service has been exceptional, which as a new business, starting out, has been invaluable. The speed and professionalism and detail in responses has been very much appreciated - especially tailored screen recordings to help me. I find the app extremely easy to use, it has really streamlined my processes and I have been able to do everything I need to (except provide labels to post simple letters but that's not a huge deal for me, just worth noting and I believe it may be coming in the future). Thanks team for all the help and support!
Ever since finding this app last year I have been extremely pleased. I was manually inputting all my orders online through AusPost which took me, quite literally, days to input hundreds sales. Now it takes me minutes with a simple click of the button. What a time saver. Thank you for such a simple, yet powerful, app.
This app is a game changer for me, I love saving money and time with postage and that's exactly what this system has done for our processes. On the rare instances that I've needed help the team have responded with exceptionally fast and helpful customer service. Highly recommended.
I have been using this app for years and it has always worked well. Fast customer service when and if needed. The app very rarely has any tech issues. Over 5 years I have had probably 2 tech issues and they where fixed very quickly. No issues for years since.
This app is always updated and a MASSIVE time saver.
It also has an easy to use interface.
Highly Recommended.
This is a solid app that works really well for our Australian business, where we sell nationally and internationally.
Plus their customer service is professional, friendly and fast!
I never thought I'd get so excited about a postage app, but there you are. Onya!
We are really impressed with this app, it has definitely streamlined our postage workflow. It just works.
We have also had a great experience with the developers, who reached out to us to assist with some of our questions about the app. Very helpful and friendly.
Hi, thanks so much for the positive comments.
As for the label position on A4 label sheets, we have been asking Australia Post to make that possible for man years.
Currently though, they don't provide partners like us any way of selecting a starting label position in order to save paper etc.
Perhaps looking at an A6 label printer might be an alternative?
Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend
Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product.
Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours.
As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly.
It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have.
As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.
