SellerDash: AusPost Shipping

Hi there. Thanks for leaving the review.

We have many customers doing high volume (well over a thousand orders a month), and the system works very well for them, using Bulk Actions and ensuring packages are set correctly etc.

Based on your own volume, it should be fast and very usable.

We would love to help out and see if we can assist with any process or usage of the app that might be slowing you down.

Please reach out to us via our live chat, which is on every page.
Our support team is very responsive and would be happy to assist with any query or question you have.

Hi there,

Thanks for doing a review.

It is great that the app works so well for you.

If you had an UX ideas or concerns/issues, please let us know what they are via online chat or app support so we can assist and improve.

We can't find any support requests or chats from you in our support tool.

Would love to head more detailed feedback so we can improve for you.

Cheers
Nathan

We have a local dedicated Australian support team to help.

Thanks
Nathan

Thanks!

Hi there, thanks very much for leaving some feedback about the app.

We had a quick look at your account, and your Australia Post MyPost Business account is connected properly.

I did notice you had a payment issue yesterday. This was related to Auspost being unable to process a payment on your card. They had a few issues yesteday.

We would be happy to help you resolve if you like. We have our local live chat on every page of the app.

If you have an issue again in future, just message and we will help straight away!

Cheers,
Nathan

Hi there,

Thanks for taking the time to add a review.

In the CARRIER settings in our app, you have the option of setting 'Automatic' payment or 'Manual'.

Just change the setting to 'Automatic' and you can pay and print labels with one click from the app (your setting was on Manual).

If you need a hand, view our help documentation at https://help.sellerdash.io or reach out to live chat via the chat bubble in the app and we can assist.

Thanks

Hi there, Thank for leaving a review.

Note that our app sends through the dimensions and weight and Package type you select for orders to Auspost, and they scan and process the parcels.

So if you have submitted correct information and Australia Post says you have under declared it, it is an issue with their systems, not with our app.

In saying that, perhaps your app configuration could be improved. Also, we would be happy to look at some of these notices from Auspost (as we often do for customers) to help identify what the issue might be.

We have live chat on every page of the app and our local Australian team responds quickly to all enquiries. You can also email as or use the contact link on the app page.

We would be quite happy to look at some of these notices Auspost has provided you and try to help you ensure you don't have ongoing issues with them and their scanning of your parcels.

Kind Regards
Nathan