Reviews (16)
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The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!
Hi LifeStylz,
Thanks for sharing your feedback.
First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message.
In alternative, you could contact us via info@dropshipzone.com.au directly.
In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem
accurately.
Again, we love to hear back from our customers and will strive to do better.
For some reason Sofortig does not update my inventory, even though they are connected to Shopify and have an app. Instead, I get a CSV file emailed to me every day - which is NOT made in the Shopify approved .csv format, so it is completely useless. I have to manually change my stock quantities every single day! The stock on hand on their .csv file does not match the stock on hand on their website, which shows 2 different stock levels depending on where you are on their site at the time. Also, I cannot find Sofortig as an option in my Shopify shipping settings, so I have had to create a separate supplier profile, which makes it more difficult & time consuming. But my biggest problem is this one: I sent them an email last week to ask why many of their 'wholesale' products I have imported cost me almost DOUBLE than that of retail prices offered to the public from Officeworks and Harvey Norman. And why they quote the RRP as being up to 3 times higher than retail actually is. They haven't responded after 3 days. So if I don't get a reply & an explanation soon I will publish the prices here. I have also made a formal complaint to Shopify.
Hi Shhh,
Thank you for taking the time to give us your feedback.
We are sorry to hear about that.
Currently with our new version of Sofortig App, product imports and inventory updates are fully synced automatically. This will help to avoid losses due to over-sell or product discrepancies.
In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Hope you have a great day!
Easy to use!
Good integration with shopify store.
Very friendly customer support team to follow up and fix the issues in time.
Our account manager katie is very excellent, always offering good advices and helping to solve problems.
Overall a very good experience with Dropshipzone.
Thanks DropshipZone Team.
Hi NuSea,
Thank you for your fantastic review! We're so glad to hear that you’ve had a great experience with the app and its seamless integration with your Shopify store. It’s especially wonderful to know that our customer support team and your account manager, Katie, have been able to provide friendly and timely assistance. Katie truly goes above and beyond, and we’ll be sure to share your kind words with her!
Your feedback motivates us to keep delivering the best service possible. Thank you for choosing Dropshipzone, and we’re excited to continue supporting your success. Don’t hesitate to reach out if you ever need assistance. 🌟
Great app. Excellent support, always improving. Dropshipzone has given me the ability to automate my Shopify Store and include Great Products and nice prices. With regular inventory levels and price changes I no longer have to monitor and update these details on my account.
Thank you Dropshipzone Team!
Hi Peepy Peeps,
Thank you for your wonderful feedback! We're so glad to hear that the app has helped you automate your Shopify store and streamline your business operations. Knowing that you can rely on regular inventory updates and price synchronisation is exactly the kind of hassle-free experience we aim to provide.
Your kind words about our support team mean a lot to us. We’re always here to help and continuously work on improving to serve you better. Thank you for choosing Dropshipzone and for being a part of our community. We’re excited to keep supporting your business success! 🌟
I have been using this app now for 9 months and have seen some great improvements over this time along with a lot of new products being added constantly. Our dedicated team manger Novia has been great in not only answering my questions but sending information and ideas my way. The app works seamlessly, shipping is very prompt and their couriers are very helpful the few times I have had to follow up on shipping during the busy months. Products are easily uploaded and any price increases are automatically synced to my store. You do have to be realistic about profit margins, but considering your not holding stock, not despatching orders it is rewarding for your input and this app makes light work of it.
Hi there Planters Raised Gardens,
Thank you so much for taking the time to share your experience with our app! We're thrilled to hear that you've seen great improvements over the past nine months and that you're enjoying the constant addition of new products. It's wonderful to know that Novia has been such a valuable resource for you. We'll be sure to share your kind words with her!
Your feedback motivates us to keep improving and delivering the best experience possible. If you ever have more questions, suggestions, or need assistance, don't hesitate to reach out. Thank you for choosing us as your trusted Dropshipping partner, we're excited to continue supporting your success! 🌟
Great App. Good integration with shopify store. Best bit is that you get a dedicated account manager person to help you out when you need help. Our account manager Hanice is excellent, always willing to help and listen to problems and feedback openly. Overall a very good experience. Thanks DropshipZone Team.
Hi ShopFrenzy,
We're so glad to hear that you're enjoying the app and its seamless integration with your Shopify store. Having a dedicated account manager is something we’re proud to offer, and it’s wonderful to know that Hanice has been such a great support for you.
Thanks for choosing Dropshipzone, and we’re here whenever you need us. Here’s to your continued success! 🌟
