Shipping Rates Rules & Zones

Shipping Rates Rules & Zones

Reviews (40)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
December 18, 2025

Hands down the most advanced shipping app I’ve found on Shopify. It allows you to set up shipping rates using complex conditional logic, yet the setup remains incredibly clear and easy to understand. On top of that, the support team is amazing, in my case, they actually went ahead and added a new feature within just 24 hours to ensure my shipping rates were accurate. Highly recommended!

Buy Right Firewood
New Zealand
23 days using the app
Octolize LTD replied January 8, 2026

Thanks for the recommendation! We are happy we could support you.

December 17, 2025

Very friendly and polite support.

The app allows us to charge remote rates for DHL Express.

The app has a design which allows large numbers of zip codes -something other apps don't have.

Support helped us to import more than 100,000 zip codes from the DHL online PDF file. I could not have done this myself.

Support is considering how to automate the zip code upload process. I look forward to the app update for automatic uploads.

Sam Hober
United States
7 months using the app
Octolize LTD replied December 18, 2025

Thank you so much for the kind review! We’re really glad to hear the app meets your needs and that our support team could help with the zip code import. We’re actively working on improving and automating this process, and we appreciate your feedback.

October 13, 2025

The best customer service I have ever experienced! I downloaded the App and was offered a Zoom call for help in setting it up. In the course of the call the developer asked a lot of questions to better understand my shipping goals and challenges. Based on my objectives, which turned out to be relatively simple, he suggested that I would currently be better served using Shopify rates rather than their App. He then did a screen share and walked me through how to set rates within Shopify to accomplish my objectives. So he talked me out of buying their App (which I will need in the future) and using the free option in Shopify, and then took the time to show me how to do it. What a great Shopify partner. I highly recommend.

Klio Tea
United States
4 days using the app
Octolize LTD replied October 13, 2025

Really appreciate your feedback! It was a pleasure chatting with you and helping you set everything up. Glad we could find the best fit for your needs.

September 18, 2025

Amazing customer service, especially when they can jump on a call with you and guide you through setting up your shipping zones so you get it right the first time. For the price,

I went with the yearly plan and paid upfront.

Great product, great customer service and a great team.

SofaBay
United Kingdom
About 21 hours using the app
Octolize LTD replied September 19, 2025

Thank you so much for the wonderful 5-star review! We’re happy the guidance on setting up your shipping zones was helpful.

September 11, 2025

This is a great app with excellent support (thanks Tomek) - it helps us separate our shipping rates by complex postcode rules so that we charge customers what they expect for shipping based on where they are in Australia, whilst ensuring we recoup our shipping costs. We'll also now implement it for our other countries.

Elta Ego
New Zealand
3 days using the app
Octolize LTD replied September 11, 2025

Thank you so much for the review!

September 3, 2025

Even thought it looks so simple, app is offering a great solutions for our fulfilment. Especially a possibility to set up a few shipping zones within a country, so that it helps to avoid crazy surcharges like remote region surcharge from specific carriers. App is quite intuitive and simple in use. Still if you have any questions left you can easily schedule a short call and guys will guide you through all the blind spots.

the kurzgesagt shop
Germany
2 minutes using the app
Octolize LTD replied September 3, 2025

Thanks a lot for your great feedback. We're glad to hear the app helps you handle remote surcharges!

March 4, 2025

Tomek was great in assisting with all my inquiries. Great App, great support and allows our company to have clear and sophisticated pricing to ship all our small, medium and larger item all over the UK, showing customers in the Highlands, Northern Ireland etc different prices and rates at checkout.

MobilityCo
United Kingdom
3 days using the app
Octolize LTD replied March 5, 2025

Thank you so much for the feedback and in-depth review!

July 3, 2026

Parfait ! Facile et pratique, je recommande. Ok avec Sendcloud

Cire Lafitte
France
15 days using the app
Octolize LTD replied July 6, 2026

Thanks so much for your review!

March 25, 2026

Excellent support from Wiktoria. Quickly sorting our shipping arrangements and issues with a detailed guide including explanatory screenshots.

Victory Chimp
United Kingdom
12 months using the app
Octolize LTD replied March 26, 2026

So great to hear this — thanks for taking the time to share!

March 20, 2026

I've run into a few issues I haven't been able to resolve myself since this app was first installed on our shop by our website developers. I used the chat support option to reach out for help and I received a very quick response - both my issues were resolved the same day. I highly rate the customer support and service.

Cocoabean Company
United Kingdom
4 months using the app
Octolize LTD replied March 23, 2026

So glad we could help! Thanks for taking the time to share your experience :)