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Spent hours setting up my designs. Once published on my site, everything was showing as sold out. Support had no idea what to do. Useless
Hi there,
We're very sorry for the frustrating experience you had.
The issue you described is actually a relatively straightforward inventory synchronization issue, and we're disappointed that we weren't able to identify and resolve it for you during your support interaction.
We'd also like to sincerely apologize that, during June, some newly onboarded support agents were still in the process of completing training. Unfortunately, this may have contributed to the poor support experience you received.
Please reach out to us directly at support@tapstitch.com with your store information, and our team will be happy to investigate the issue, troubleshoot it with you, and help get your products published correctly.
We understand how much time goes into setting up products and designs, and we're truly sorry that your experience fell short of expectations. Thank you for bringing this to our attention, and we hope you'll give us the opportunity to make things right. 🥺
it is absolute amazing
Thank you so much! ❤️
We’re thrilled to hear you’re having an amazing experience with Tapstitch. We really appreciate your support!
TOP QUALITY blanks
Great App.
I want to love Tap Stitch. They do many things very well. The prices are excellent, and the quality of their higher-priced shirts is among the best in Print on Demand. Much better than Shakawear or the American Apparel 1301.
Even the shipping is fast. I received my order from China in just nine days. The packaging was organized, and the garments were packed in compostable bags. All of this is great.
Unfortunately, they’re missing a crucial element when it comes to building a brand: print quality. It’s below average. And when it comes to being taken seriously as a clothing brand, the quality of the print is everything.
Of the four samples I received, three had crooked prints. The DTG printing they use looks fine on dark-colored shirts, but it appears bland and desaturated on light-colored ones. This isn’t a problem unique to Tap Stitch. Many POD companies struggle with the same issue, but the result still looks mediocre in person.
If you walked into H&M and bought four graphic t-shirts, would it be acceptable if three had crooked prints and two had faded desaturated graphics? Of course not.
Unfortunately, that's the experience a customer will have after purchasing a Tap Stitch product. They might get excited, put the t-shirt on and love the quality of it, but once they notice the crooked graphic, or how the colors look muted and dull. They will regret buying it.
Thank you for your honest and detailed feedback—we really appreciate the time you took to share both what you liked and what didn’t meet your expectations.
We're glad to hear you were happy with our product quality, pricing, shipping speed, and sustainable packaging—that means a lot to us. That said, we take your concerns about print quality very seriously.
Crooked prints are absolutely not acceptable, and we sincerely apologize that your samples arrived that way. We’ve shared your comments with our production team and are actively reviewing our quality control process to make sure this doesn’t happen again.
As for the DTG print results, you're right—printing on lighter garments can be more challenging across the industry. Still, it’s our responsibility to ensure consistency, and we’re currently testing new techniques and adjustments to improve vibrancy and accuracy.
We want every creator using Tapstitch to feel confident about putting their brand out into the world. If you’re open to it, we’d love the chance to reprint and re-evaluate the items that didn’t meet your standards. Please reach out to us at support@tapstitch.com and we’ll do our best to make it right.
Thank you again for the thoughtful review—it helps us grow and improve. ❤️
Quality is really good, however prices are too high, shipping is expensive and it takes long to come in, and they barely give discounts unless you spend at least 100$ to only get 10% off, they are doing a great job regarding the garments themselves, however they should work on their prices.
Thank you for your feedback—we truly appreciate your insights. We’re delighted to hear that you’re satisfied with the quality of our garments.
We understand that shipping rates and production times are important considerations, and we’re sorry they didn’t meet your expectations. Unlike traditional print-on-demand, we focus on high-quality, fashion-forward apparel, which can sometimes result in slightly longer production times. However, we’re continuously working on reducing both production and shipping timelines while keeping quality high. If you have specific concerns, please email info@tapstitch.com, and we’d be happy to discuss alternative solutions.
Overall good experience. Quality and price of garments is quite good. Print quality is also on point.
Thank you so much for your 5-star review! ⭐️
We’re really glad to hear that you’ve had an overall good experience, and that the garment quality, pricing, and print results are meeting your expectations. Knowing that everything is “on point” truly means a lot to our team.
If you ever have feedback, ideas, or need support with anything, we’re always here and happy to help. Thanks again for choosing us! 🙌
Honestly a great service, they continue to upgrade their services and constantly release new products. The print quality is great and the products themselves are phenomenal.
Thank you for taking the time to leave such an amazing review! 🌟
It’s great to hear that you’ve noticed our ongoing updates and new product releases — our team puts a lot of effort into evolving the platform, so your feedback really means a lot. We’re also thrilled that both the print quality and the products themselves have been hitting the mark for you.
If you ever have ideas for features or products you’d love to see next, we’re all ears. Thanks again for your support — it truly keeps us motivated! 🙏
its a great app, however I am unable to access my account. For some reason it says theres a privacy error when I try to visit the website.
PLEASE FIX!
Thank you for your 5-star review! ⭐ We’re sorry to hear about the privacy error. This could be due to a temporary security update or browser settings. Please try clearing your cache or using a different browser. If the issue persists, reach out to us at info@tapstitch.com, and we’ll resolve it ASAP. Thanks for your support! 🚀
Best regards,
Tapstitch Team
This is one of the greatest things I have come across in a long time. The website is totally user friendly and recommended it to a few others as well.
Thank you so much for the 5-star review! ⭐️
We’re thrilled to hear that you’ve had such a great experience and found the website easy to use. It really means a lot that you’ve already recommended us to others — your support and word of mouth are truly appreciated. If there’s ever anything we can do to support you, we’re always here! 🙌
