Synctrack AI Order Tracking
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nice customer service! quick response!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
nice app and good service :)
Thank you so much for your kind review! 💙😊
We're so happy to hear that you're enjoying Synctrack AI Order Tracking app and that you've had a great experience with both the app and our service. Providing an easy, reliable tracking solution backed by responsive support is exactly what we aim for.
Your support means a lot to our team and motivates us to keep improving every day. Thank you for choosing Synctrack AI Order Tracking app, and we're always here if you need any assistance. Wishing you continued success with your store! 🚀
DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by step your issues, then they are asking you the same questions like bots. They are also VERY lazy and mentally slow. They just do not understand basic stuff, they don't have common sense and something is clinically wrong with their brains. So many syncing issues and customers cannot track properly. It's a nightmare and I am going back to my other tracking app while i look for another one in the meantime. I rarely write reviews, but this app affected my money by customers filing chargebacks due to not being able to track due to errors on this trash app's end. GARBAGE!
Dear everyone at Velora Vibe team,
We are genuinely sorry for the negative experience you've had with our tracking app and customer support. We deeply value your feedback and will certainly learn from your comments to improve our services.
We understand your frustration with our customer support team and their handling of the syncing issues. We take these concerns seriously and will work diligently to ensure our team can provide more efficient and effective assistance in the future.
Regarding the tracking issues, we have investigated the problem and found that some orders on Shopify had incorrect courier names initially, which led to issues with our app's tracking updates. We have now addressed this issue based on your feedback, and we sincerely apologize for any inconvenience it may have caused.
Your feedback is invaluable in helping us enhance our app and better serve our customers. We are committed to delivering a smoother and more reliable tracking experience moving forward.
Thank you again for taking the time to share your feedback.
Sincerely,
Kaylee - Leader of Omega customer support team
Great app and support is superb. We can recommend it, better in our experience than Parcelwill. They also have an upsell module and it's highly customisable. Thanks.
Your feedback means a lot to our team, and we’re thrilled Synctrack AI Order Tracking and its customisable upsell module are working so well for you. Thank you for recommending us, and please reach out anytime if we can help further!
Great advisor, very friendly and efficient. Many thanks!
Thank you so much for your kind feedback 🙌
We’re delighted to hear that our advisor was friendly, efficient, and able to provide a great support experience. Your appreciation means a lot to us!
Many thanks for your support, if you ever need anything else, we’re always here to help 🚀
We’ve been using Synctrack AI Order Tracking on our store and it has made a huge difference in our daily operations.
Thank you so much for sharing your experience 🙌
We’re thrilled to hear that Synctrack AI Order Tracking has made such a huge difference in your daily operations. Helping stores save time, stay organized, and manage tracking more efficiently is exactly what we aim for.
We truly appreciate your trust and support. If you ever need anything else, we’re always here to help 🚀
Tracking page works very well, giving an optimal customer UX/UI. I was especially impressed with their customer service, they were very engaging at all time and swift in providing me with solutions. Would highly recommend to everyone.
Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you in the future.
Its a very good, well balanced app for Order Tracking. Most important thing is their Support. I was confused and I was getting some error but Stella helped me a lot to resolve them as quickly as possible. Very good support. Probably one of the best support I have seen on Shopify. Thanks
Hi ZYANNA,
Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.
I'll be sure to relay your message to our whole team.
Thanks for placing your trust in us and your willingness to share.
Best,
Kaylee - Omega Team
Great app with AMAZING customer service. We use this app on all of our stores for an order tracking page so customers can see their order status by visiting our site. If you're looking for an app for this use case, look no further.
Hi Woodland Crafts,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
using this app to help my customers track their packages easier. this app really help me out and the customer service team is top notch.
Hi KP STORE,
We’re so delighted to hear that you chose our app for your store!
It’s an honor to be a part of your business, and we hope your experience here made it extra special.
We wish you many more years of success and look forward to working with you for many years to come.
All the best,
Kaylee - Omega Team
