Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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So far so good. Setting up for first automated campaigns was easy and segmenting list was intuitive.
I really liked Klavio but could not justify the rising costs for our small business as our email list grew. Omnisend is awesome because it gives me the same features as Klaviyo at a fraction of the cost. Really, it's a no brainer.
Review Update 4-23-20
Support just told me that they will not fix the problem because they test it on their end and it works for them. What this tells me is that they do not care about you.
This is just a way to hide their software problems and just keep saying the same thing over and over as robots and nothing is fixed.
To finalize it all, this time they said to me via chat, buy or use another computer maybe that will work but we will not fix anything.
You do not have a sales rep that can take care of your account but instead, they have chat assistants that have no experience or are incapable of fixing any problem with the software.
I am tired of your nonsense responses and unwillingness to fix the problem on your software.
Users of this app, if they are not willing to fix any problems you face while using this app why in the world would you pay or keep paying them for a service that is not working as it should?
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Review Update 4-15-20.
I followed up on all the steps you mentioned below 3 times and still, it does not work.
We should be able to check the emails that were sent to clients without any issues. Do not let the app to use our client ip address and say that it is a customer viewing our site when they are not. That is a bad coding or bug in the software.
also, you never see what the customer put in their cart it just says it sent an email but you can not see what products they added on the email when they sent the email to the customer. We should be able to see what product was put on the email when we click emails sent to costumers.
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Be warned users of this app. The live view does not display actual users' name and it uses different IP addresses with different names which are not your clients. I have tested this app in the default browser and subscribed to several forms that I created using our default browser google chrome.
After, explaining 20 times the problem, showing them screenshots of me browsing our site and then going back to the dashboard to check the live view to see who was on our site at that minute I found out that it displayed me, as one of our existing clients browsing our site when in reality the client was not browsing our site and it was using one of our client's IP address instead of my own IP address and displayed me as one of our existing clients browsing the site.
They have told me to clear up my cache, my browser history, go incognito, subscribe as incognito etc...but even after having done all that 5 times they still can not explain why is displaying me as an existing client browsing our site when in reality it was me the one browsing out site at that moment and minute.
Test it yourself now and let me know if that is happening to you as well.
This is frustrating and not a reliable way to check real visitors on your site.
Best,
Tom
We are upset to hear you had a disappointing experience, let us make it right!
If you click into an email you sent to your customer, you might be recognized as your customer. Nothing to worry! Cleaning cache and cookies fully, not clicking on your customers' emails and starting fresh on your store will resolve the situation.
Xenia from our support team will help you out with the steps; we are positive this issue will be resolved soon.
We had previously been using Mailchimp and switched over to Omnisend. So far am very pleased with the integration with Shopify and the program itself is very user friendly and intuitive with good templates.
I have just used this for the first time, nice and easy to use, and was glad to learn that sending with omnisend with a domain email is best for getting through to your customer, hope to see a good open and received rate
I have setup Omnisend for two Shopify websites and I am delighted with the service, support and ease of use that this solution offers.
Well done Omnisend.
Fast. Easy. Effective!
Very happy with the usability and functionality.
I love how self-explanatory the app is. Also, the integration from Shopify to Omnisend is flawless. Thanks for helping my business grow!
Very useful, powerful, and pretty easy to operate once you have it all connected to your store and email. Im planning to continue using it after the trial expires.
so far so good...implementation has been great and intuitive - would highly recommend to anyone looking to increase orders
Easy to use, fancy template is ready, and mail design blocks are firm to design emails. Quick response by user support. I love this product.
