Reviews (3,195)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

May 26, 2024

Omnisend is incredibly easy to use, and their customer support is excellent. Dilara, in particular, has been very friendly and responds quickly to any questions I have. Highly recommend!

AFERIY US
Hong Kong SAR
3 days using the app
Omnisend replied May 30, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find Omnisend easy to use and that our customer support has been excellent. We appreciate your recommendation and are here to support you every step of the way.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

May 22, 2024

This app is great and the service is wonderful. Sila was fantastic at helping me with split workflows.

List of Goods
United Kingdom
Over 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're glad to hear that you find the app great and the service wonderful. It's fantastic to know that Sila was able to help you with split workflows.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

May 22, 2024

Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.

BAM Store + Space
United Kingdom
Over 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find Omnisend easy to use, with excellent integration and great customer service. It's wonderful to know that Maria was able to assist you effectively.

We appreciate your recommendation and are here to help whenever you need assistance.

May 18, 2024

Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!

Herbie.hr
Croatia
About 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you find our app the best for automations and campaigns, and that our customer support is exceptional. We're glad Didem could assist you effectively with screenshots, video, and advice.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

May 15, 2024

Baarath was a great help when preparing the more intricate flows, thank you!

Newlyfe
Australia
28 days using the app
Omnisend replied May 16, 2024

Hello there,

Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!

May 8, 2024

Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.

Vinegar Hill
United Kingdom
About 2 years using the app
Omnisend replied May 13, 2024

Hello there,

Thank you for your review! We're delighted to hear that Luiz provided you with great assistance and that your query was resolved quickly. Your satisfaction is important to us, and we're glad to have provided you with excellent service.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

May 1, 2024

Here just to write a review on Dilara, she is always so quick and responsive to my enquiries. Her help is always informative and always answers all my questions.

Veil of Faith
Australia
Over 4 years using the app
Omnisend replied May 6, 2024

Hello there,

Thank you for your review! We're pleased to hear that our support team, especially Dilara, has been quick and responsive in addressing your inquiries. Providing informative assistance and ensuring all your questions are answered is our priority.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

April 29, 2024

Beran provided exceptional support. Patient and helpful, Beran addressed my concerns promptly. His expertise and friendly manner made the experience a pleasure. Highly recommend!

Japanese-Online-Store (JOS)
Japan
Over 1 year using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your glowing review! We're thrilled to hear that our agent provided you with exceptional support. It's fantastic to know that Beran's patience and helpfulness in addressing your concerns promptly made for a pleasant experience. We appreciate your recommendation and are grateful for your kind words.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

April 29, 2024

I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.

Wild Coast Kayaks
South Africa
8 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your positive feedback! We're delighted to hear that Sanya provided you with great help and that she was quick and thorough in assisting you. It's fantastic to know that you were able to upgrade your plan to better accommodate your needs with her guidance.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

April 29, 2024

Luiz was so helpful and efficient in helping me solve my problem. I'm very impressed with Omnisend.

AcaciaZuri
United Kingdom
About 2 years using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your fantastic review! We're thrilled to hear that Luiz provided you with helpful and efficient assistance in resolving your issue. Your satisfaction is our priority, and we're delighted that you're impressed with Omnisend.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!