Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!
Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features.
The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.
As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!
This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!
Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells!
The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!
Really strong app for user journey and customisation. The upsell tools are a bonus to giving the customer complete control when either errors occur or they just want to change something as simple as address or shipping date!
Great app for editing orders quickly without involving customer service and lengthy back-and-forths.
We've seen our negative reviews go down, and a real surge of positivity towards the checkout process as a result.
Thanks, Order Editing.
Finally one of those apps that just make sense to have.
Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool.
Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!
Amazing order editing software, we have saved countless hours on Customer Service Tickets and is just a great feature to have in general.
It's the app we've been looking for to help both our CS & operations team. Very thoughtfully engineered and support/onboarding has been great. The team proactively seeks out merchant feedback, and more importantly has implemented some adjustments to ease our business use cases. Highly recommend!
