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You can't cancel the trial. This should be illegal
Hey there,
Thank you for your feedback, and sorry for any confusion about the trial period.
You can cancel the trial at any time by simply uninstalling the app. Since we use Shopify's billing system, uninstalling automatically cancels the pending charge, so you won't be billed.
If you experienced any billing issues or were charged unexpectedly, please contact us directly at support@nexusmedia-ua.com, and we'll resolve them.
Best regards,
Dmytro | NexusMedia Product team
App is great, but I need to export 10,000 orders in one go. I will come back if the export limit is big. Currently I can only export 250 at a time.
Hi,
Thank you for sharing your feedback—we're glad you're enjoying the app! The Order Export Pro app supports exporting an unlimited number of orders, so it sounds like something might be off in your setup or configuration.
Please get in touch with our support team at support@nexusmedia-ua.com with any relevant details or screenshots. We'd love to help you resolve this as soon as possible and ensure you can export all your orders instantly.
Best regards,
The NexusMedia Team
