Reviews (35)

Overall rating
4.2
Counts per rating level
  • 74% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
November 30, 2016

This is now my second install. Works like a dream, as always. Thanks!

Hello Classics
United States
8 months using the app
September 1, 2014

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

PosterGully
India
12 days using the app
December 9, 2014

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

Hello Merch
United States
2 days using the app
June 20, 2013

Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!

No Nasties
India
1 day using the app
May 25, 2016

Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.

Furbo
Taiwan
13 days using the app
November 6, 2014

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Victoria Emerson
Canada
About 1 year using the app
January 20, 2014

Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!

INTO THE AM
United States
14 days using the app
November 25, 2014

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Angelus Direct
United States
2 months using the app
June 18, 2017

Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.

Testing Boston Spice
United States
23 minutes using the app
July 17, 2013

Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!

Raw Generation Juices
United States
About 1 hour using the app