Reviews (18)
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Rokas was beyond helpful. We approached Forge with a custom enquiry and I’m very happy with how quick Rokas and team have helped us.
Would give 0 stars if I could!
It doesn't works at all!
It is GLITCHY
And the Customer service when you try to get them to fix it- they just tell you to UPGRADE YOUR PLAN.
What?!!!
Pay more money for an app that already isn't working?
SO UPSETTING.
-Angry Store Owner
We installed it on both of our shops and love it. At first, I had an issue when installing and they responded right away and we were up and operating. Great service and product!
IT's been a great addition to monitor our store credit and the team have been very helpful when contacted.
Although I just started using this app, their support team is smart and ready to help.
Support team is terrible. According to them, until your on a paid plan, they wont offer you support. UI/UX did not populate correctly on our theme for the mobile browsing version. They refused to fix the issue demonstrated unwillingness to help with delayed replies.
I have two criticisms, and they’re worth noting. First, the batch credit expiration setup is buried under "Advanced Settings," which took me 10 minutes to locate. Second, the refund handling defaults to deducting credit before cash, which you'll want to change if you process many returns. Both are fixable, but the documentation could be more transparent. That said, the app has run for a while without a single downtime incident. Cashback calculations are accurate.
