CWILL Returns & Exchanges
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Reviews (490)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and integrates quickly with Shopify. They find the interface intuitive, with simple templates and customization. The returns and exchanges workflow is described as game‑changing, with automated approvals, custom rules, and a self‑serve portal that reduces support requests. Merchants appreciate accurate tracking, timely notifications, strong time savings, and fast, friendly live chat support, plus good value with a free plan for new stores.
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Great guide throw by Donna. Unfortunately this APP doesn't coordinate well with Shopify
Was excited about the app but it has limited features with regards to accepting/rejecting returns of certain items/orders. No option to approve/reject a return based on a tag associated with an order or with a product. We use Shopify to tag orders and products for a variety of reasons. Some of these tags make an order ineligible for return. This app will not accommodate those tags.
g
Not user friendly
Hi there :)
It’s Lisa from CWILL Returns—formerly ParcelPanel Returns. I’m not sure whether you still remember us after all this time, but I hope you’ve been doing wonderfully.
I only wish we’d had more time to understand your expectations and learn more from you back then.
A lot has changed since your review. CWILL Returns is now easier to set up and use, while offering much more complete and flexible features for advanced return scenarios.
If this message ever finds you, we’d love to invite you back to experience the new CWILL Returns firsthand. Your honest feedback helped us grow before, and it would mean even more to hear what you think of us now. 💙
Hi there :)
It’s Lisa from CWILL Returns—formerly ParcelPanel Returns. Long time no see! I hope you’ve been doing wonderfully.
Your rating made us feel that there may have been something you liked about CWILL Returns, but also something important that stopped the experience from being truly good enough. Unfortunately, we never had the chance to understand what that was.
CWILL Returns has changed tremendously since then. It is now easier to get started with, while offering much more complete and flexible features for growing businesses.
If this message ever finds you, we’d love to invite you back to experience the new CWILL Returns and tell us honestly how it feels today. Perhaps we can finally continue the conversation we never had. 💙
