CWILL Order Tracking
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Reviews (3,186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app delivers a clear, branded tracking experience that improves the post‑purchase journey and reduces “Where is my order?” inquiries, failed deliveries, and chargebacks. It’s easy to set up, customizable, and offers features like live maps, drop‑ship mode, product recommendations, and analytics. Pricing suits startups and growing stores, and support is consistently fast, friendly, and knowledgeable, with many merchants highly recommending it.
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Update: We have since switched to another provider due to ongoing issues. Tracking was often inaccurate, which required us to contact support repeatedly. The support team was responsive, but resolving tracking problems through chat took more time than it would have to update things manually—especially since there’s still no option to edit tracking ourselves.
Additionally, the delivery page layout wasn’t a good fit for our brand; it felt too basic and unprofessional for what we needed.
Still rating 3 stars, as the app works for basic needs, but it just didn’t meet our expectations for flexibility or presentation.
Original Review:
So far it is pretty good. I have run into some issues though. Tracking will not always be 100% accurate and there is no way to manually change this. I have had the app installed about 2 weeks and have had 5 chats regarding updating the tracking numbers all taking 1-2 days.
I hope they implement a manual change soon as i waste more time on the chat fixing the issue than it would take me to manually do.
So for now it gets a 3 star. ill update again later if improved.
does its job, basically.
Careful, it does NOT cover the detailed tracking status translation.
The "Tracking translation strings" function described here doesn't work:
https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings
It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly.
I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings!
We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.
We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.
Best Wishes,
ParcelPanel Team
discutions réactif . problème résolus avec leurs aide.
Pros: Can be integrated with many other apps like help desk
Cons: tracking status shown is always delayed, sometimes cannot detect the right courier
Price: Not cheap
Customer service: Great.
Hello, DWARFLAB!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Looking forward to your response!
Best regards,
Parcel Panel
Great
Hi Desert Doria,
Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.
Once again, thank you for choosing us, and we look forward to assisting you further.
Best regards,
Parcel Panel Team
Overall, this app worked OK, but there were consistent problems with the app not recognising the correct courier. The live chat team are helpful and were able to fix these issues when I contacted them. But every time I checked, I would find another courier that was incorrect and saying the order has not been delivered, when in fact it had been delivered. After numerous times back and forth with live chat, it appears this is an ongoing issue and I don't see the point in paying for an app when I have to constantly check if it's working properly.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
I’m still new to Parcel Panel but so far I’ve had a good response to my request for support. Donna was very helpful.
Hello Açor Bike,
Thank you for your rating! We noticed you gave us three stars, and we’d love to understand if there’s any aspect of the app that didn’t meet your expectations. Your feedback is invaluable in helping us improve, so please feel free to share any thoughts on what we could do better.
Looking forward to hearing from you so we can make the app even more helpful for you!
Best regards,
ParcelPanel Team
