PayWhirl Subscriptions
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Reviews (191)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy way to launch and manage subscriptions, even for non‑technical teams. It integrates smoothly with Shopify and custom themes, offers a clear customer portal, and supports flexible models, payment plans, upsells, and loyalty rewards. Many report reliable performance, strong recurring revenue growth, and affordable pricing. Support is frequently praised as fast, patient, and hands‑on, including help with migrations and custom setup.
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We are thrilled with this company and this app. It is super easy to use. The guys at Paywhirl were extremely accommodating (and super fast!) at responding to my request to help me install the code and in fact did that for me. It looks great on our website, and making small changes now to the design and functionality behind the scenes is really easy. A big thank you!
This is by far one of the best apps ever on Shopify and definitely the best subscription app. I have used the previous version of the Paywhirl app for almost three years now and recently added this new version to our new magazine title's store. It looks fantastic, it is easy to use, it integrates really well. It quite simply does everything we need it to and so much more.
The Paywhirl team and the customer service provided is second to none. Every single time I have emailed the team the response is not only quick but they go above and beyond to help. I should say the questions I have are not issues with the app in anyway as I have never experienced any issues with it. I have even asked for help with my Facebook conversions and the team did a bit development work for me to help. Something that was in my view beyond their remit.
The app somehow does what it has to do, anyhow, once you deinstall it it leaves massive code in your shop. and that didnt make us happy at all.
Hi,
Sorry about that! We don't have the ability to remove all the code automatically but we are happy to do it for you free of charge. If you reach out to our support (team@paywhirl.com) we can go over the details.
Best,
Team PayWhirl
I reached out to PayWhirl for assistance to set up. Their response time was immediate, and the tech support I got (from Ryan) was amazing. I typically do not write reviews, but I wanted to share how much I appreciated their support and professionalism.
App seemed to work but can't communicate with Amazon FBA so it's useless for us. Not happy with the customer service - it took them almost two hours to reply to my inquriy and then he explained that they don't support "pickup orders", when I asked why they're changing the message about shipping methods for subscriptions when sending it to amazon. From there, it took him another 20 minutes to my reply where I said I'm not asking about pickup orders... After another 2 hours going back and forth, I gave up and realize this app doesn't work for us.
Thanks for your feedback on our new app, I'm sorry we weren't able to meet your expectations. The app is free and in a beta/launch phase until early 2021 while we work to expand functionality as much as possible. As for your specific issues integrating with Amazon FBA and the StandByte app, It should work with some configuration, but we don't have control over the "delivery method" language shown at checkout and relayed to Amazon FBA. That would be the responsibility of the StandByte app. You may also be able to configure Amazon FBA to read different values. Orders are now generated by Shopify and we don't have a ton of flexibility as we have to rely on their tools. They also control the checkout experience as everything is now processed through Shopify Checkout. That being said, we're willing to try and work through this issue and earn your business if you circle back. We'd love to help if we can.
Lacking in features vs other subscription apps and has bugs.
- Barely any reporting or analytics are available
- no support for customers to swap products
- You have to force customers to create an account before checkout (reduces checkout rate) so they can manage their subscription. No post-checkout account creation prompts.
- Subscriptions renew at a different time from when the customer signed up. Sometimes this can tick over to the next day (your customers will enquire about this)
- I've had subscriptions not being cancelled multiple times - leading to the customer being charged again.
- No upsell or cross-selling features or one-time purchase discounts with subscriptions
their shopify app is severely lacking compared to their external software which is unfortunate. The only positive that this app has is its integration with shopify checkout as opposed to redirecting.
Thank you for taking the time to leave a review and share your feedback with us. We genuinely appreciate your honest insights, as they help us continually strive to improve our product. We’re sorry to hear that your experience with PayWhirl wasn’t up to our standard when you wrote this review, and we acknowledge the frustration that some of the features and issues you pointed out may have caused.
Since 2021, we have been working diligently to enhance our Shopify app and we’re excited to share some significant updates that directly address the concerns you’ve listed:
Enhanced Reporting & Analytics: We have greatly expanded our reporting and analytics features to give you more actionable insights into your subscriptions.
Product Swap Support: Customers can now easily swap products within their subscriptions, providing a more flexible experience.
Post-Checkout Account Creation: We've introduced options to streamline the checkout process, including post-checkout account creation prompts.
Subscription Renewal Timing: We’ve refined our system to ensure subscription renewals align closely with the customer’s original sign-up time.
Cancellation Improvements: We have bolstered our cancellation process to prevent unintended renewals and charges. We've also launched support for setting up cancellation prevention workflows to encourage customers to stay subscribed.
Upselling, Cross-Selling & Discounts: We have introduced features to help merchants offer one-time purchase discounts and effectively upsell or cross-sell products.
We understand that our integration with Shopify checkout is valued, and we are committed to bringing our Shopify app experience in line with the high standards of our external software.
We would be thrilled to have you revisit PayWhirl and explore these new features. Our customer support team is also on standby to assist with any questions or to guide you through the updates. We aim to offer an app that is robust and feature-rich and meets the specific needs of Shopify merchants like you.
Thank you again for your review, and we hope we can turn your experience around with these improvements.
Warmest regards,
PayWhirl Team
“PayWhirl has been a game-changer for managing our subscriptions! The platform is incredibly user-friendly, making it easy to set up recurring payments and provide a seamless experience for our customers. Their customer support is responsive and helpful, ensuring everything runs smoothly. Highly recommend PayWhirl for any business offering subscription services!
This is an absolutely brilliant app. I tried Recharge to start with, but it seemed expensive and the support was a bit limited, so i moved over to Paywhirl. The support is great, and so quick and the pricing is very sensible. I have used for over 2 years now and have not had any issues.
Support with these guys is the best I have ever had with any app. Plus the functionality of the app and how it works is perfect and have been using it for about 3 years now and couldn't be happier (haven't had a single problem). Their adjustable pricing structure is just the cherry on top. Thanks guys! My business wouldn't be possible without there great tool!
Thank you so much for your fantastic review and for sticking with us for the past couple of years! We're overjoyed to hear that you've had such a positive experience with our support team and that the functionality of our app has met all your expectations without a hitch. We're particularly glad that our adjustable pricing structure has added value to your experience. Your success drives us, and knowing that our tool plays a crucial role in your business is incredibly rewarding. We look forward to continuing to support your business journey. Thanks for being a part of our community!
Lincoln was the absolute best with helping meet up my subscription box. I am not tech savvy at all and he made it so easy and explained everything in detail! I will continue to reach out for anything I need!
