Reviews (1,708)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app very easy to set up and connect to Shopify, with reliable catalog syncing even for large inventories and both digital and physical products. They report smooth verification, clear analytics, and beginner‑friendly ad campaign tools. Many highlight strong organic reach, quick early sales, and helpful ad credits for testing paid campaigns. Support is described as responsive, resolving catalog issues and even offering courtesy refunds.

Edited June 22, 2026

I am updating my experience with Pinterest Ads. After reaching out to their customer service, they ultimately understood that I had no intention of placing paid advertising. As a gesture of goodwill, they processed a one-time courtesy refund for the unauthorized charges.

While I am glad this was resolved, I strongly believe a massive company like Pinterest needs to do a much better job of protecting its sellers. This should be a relationship based on mutual trust, not one where small businesses are caught off guard by hidden fees.
---------------------------------------------
CRITICAL WARNING TO OTHER SELLERS: > Avoid connecting third-party auto-posting apps to Pinterest if you have a credit card on file in your Ads Manager. These integrations can trigger Pinterest's "Performance+" system, which automatically launches paid background campaigns with a default budget of $20/day without clear, separate authorization.

When I initially requested a refund, support refused, claiming they were "standard charges" because the ads had already run. This system design feels entirely predatory and unfair to independent creators who are just trying to post organic content. Be extremely careful: link your store, but do NOT leave your credit card attached to Pinterest if you are using auto-post tools.

Build My Mini
Canada
About 2 years using the app
December 15, 2024

Seems to be ok but sometimes my streams get deleted and I tried to organise the meeting with one of their staff but he never showed up

Jack Murphy Ireland
Ireland
4 months using the app
September 6, 2023

Shopify continues to say Pinterest is not connected to an advertising account. Choose an account to run ads on Pinterest. However, I have an ad account and somehow it’s not connected. Please help. '

Digi Dripp Nails
United States
6 months using the app
Edited July 9, 2020

Finally got it. Don't be disheartened when you are trying to add this plug in here (UK user), it did say "Not compatible" but it seems just to be a bug on the app store. Did manage to install it finally after clicking "view all reviews" it came up just fine. Be aware Chrome makes installing impossible (at least for me) so use another browser. Looking forward trying it out now.

karin kraemer - jewellery
United Kingdom
26 minutes using the app
March 7, 2023

Easy to use but After I made changes to my shopify store, old collections and products are still there . Can't make changes to Pinterest shop , tried disconnecting and connecting again but no use.

Shopboxdeals
Canada
Over 2 years using the app
October 18, 2022

I have not had the opportunity to use the app because I spent hours figuring out how to remove the ad blocker, which I did, but I still kept getting the error message when I wanted to put in my billing information. It is so frustrating, and I am still stuck at this point; hence cant start to use the app, unfortunately.

AllyciaStore
Switzerland
About 23 hours using the app
September 24, 2022

I get to promote my products using my personal Pinterest profile and still get my leads and conversions. It is straightforward to add new pins, and their Idea pins are genius. It goes with the times of people only have short attention spans.

Akshar herbs and spices
United States
10 months using the app
April 29, 2022

hopefully i can fully connect the app, as it says unabe to sync feeds, when it gets this technical i find it hard to understand

Odi Boutique Jewellery
New Zealand
3 minutes using the app
April 29, 2022

It was fairly simple to connect, however once on the Pinterest app it seems like some features have to be re-installed. Still trying to figure it out.

Clasicco
United States
About 1 hour using the app
March 21, 2022

i just install this app and i can`t wait to see the resault, will give it 5 stars if it work well for me.

PiBi Electronics & Home Accessories
United States
About 2 months using the app