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Very bad experience. After installing the FREE app they start charging you for EVERY order that comes into your e-shop but not from TIKTOK!! Watch out for this! This is not mentioned in the plan and is very confusing and misleading. I have read their plan, understood but not correctly! I paid approximately $160 USD completely unnecessarily. They just talk to support and don't want to help. I definitely do not recommend this as an award winning Shopify seller!
Since a public review has already been posted, we can proceed with the review and refund investigation only if the case remains open in good faith. Please note that Shopify policy prohibits using reviews to influence financial outcomes or refunds, as it may be considered misleading or coercive.
Great app, and greater Support.
Jag använde denna appen för att koppla en pixel. Det var bra att supporten var så hjälpsam och kunde lösa mina problem.
Legit terrible service, doesn't work worth a damn. TikTok already has a better algorithms and they are a hell of a lot more willing to help as well don't waste your money on this just that just gonna slow your comp/site speed down with all the garbage script they put on your computer just go server side if you want the best data don't over pay for this trash.
Hello there,
Sorry to hear you didn't have the experience you were hoping for with our app.
We work hard to ensure that we boost TikTok pixel performance with minimal site impact.
If you're not seeing the results you'd hope for, our team is available for free pixel implementation consulting to help.
Feel free to reach out to us at support@adtrace.ai and we'll help right away!
