Reviews (76)

Overall rating
3.3
Counts per rating level
  • 34% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 18% of ratings are 1 stars
September 1, 2026

Super easy to install and use and great real time updates

Deed Industries
Australia
Over 4 years using the app
May 10, 2025

We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies

Tourbus
United States
About 1 year using the app
Shopify replied May 12, 2025

1.7 million km?! That's absolutely incredible. Thanks so much for the review and for making commerce more sustainable 💚

May 4, 2025

I don't get all the hate this app gets in the comments... It's a great and easy way to support the causes we care about and we're thrilled to be part of this program. The app itself has great features and options for how to display our contributions on our site. My only request would be a more condensed view of the impact data as it takes up too much vertical space, which is the only reason we're not making this visible right now.

The Modern Dane
United States
Almost 3 years using the app
Shopify replied May 6, 2025

Thanks so much for feedback! We really appreciate it 💚 Fair call on the impact data taking up too much space. It's a balancing act between making sure meaningful data is displayed and ensuring that it doesn't dominate the page. We're forever tweaking these things and will take your suggestions into account. Thanks again!

March 12, 2024

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

Perfectly Natural Soap
United States
Almost 2 years using the app
Shopify replied March 25, 2024

Thanks for the review and for making sustainability an important part of your brand!

Edited August 29, 2024

Update: Bumping to 5 stars because of all the improvements they have made over the last 2 years. The badge is now highly customizable to closely match your branding and theme, with more placement options.

I also love the transparency they've introduced. You can see the exact projects being funded, the credits delivered, and the timeline for each. You can read about each company and they provide you with assets to use when you share the news with customers. Our customers are scientists so the transparency is important.

They recently introduced an option to allow customers to cover it if they so choose - that can reduce your costs as well.
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Love the concept but poor implementation into the storefront. The banner is locked to a specific size and style, sits weirdly close to the above section, and you're unable to add small badges in other places on your store. If you want more than just the store owner to feel good about enrolling, make better display/badge options available.

Genius Lab Gear
United States
About 2 years using the app
Shopify replied August 24, 2022

Hey Genius Lab Gear team, this is great feedback that is consistent with what some other merchants are saying. We're exploring solutions for future iterations, so your input here is very much welcomed. Thanks for installing Planet! - Brady, Sustainability at Shopify

July 3, 2024

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

Walnut
United States
Almost 2 years using the app
Shopify replied July 5, 2024

We really appreciate the feedback! Thanks so much for making commerce more sustainable 💚

June 14, 2022

Simple and easy way to make our shipping carbon neutral. We are committed to the Millennium plan to have the greatest impact, which costs more than the other plans but is 100% worth it to our small business. It would be helpful to have more options for how the badge displays on our shop (for example, customising colours and appearance). Overall happy! :)

Bright Candle Co.
Canada
3 days using the app
Shopify replied June 24, 2022

Hey Bright Candle Co. team, thanks for sharing your feedback - very helpful for us. Thanks for installing Planet! - Brady, Sustainability @ Shopify

November 27, 2022

I actually really love the idea of this, and we have offset over 8000 shipments so far. I definitely thing there should be more customisation of the page for the widget. as well as the ability to show how much has been offsetted in the storefront. (ie: X shipments offset this year/month/all time). Love it.

Dear Addison
Australia
5 months using the app
Shopify replied December 12, 2022

Hey hey! Thanks so much for the feedback. We really appreciate it.

You're right -- there should be more customization, including giving merchants the chance to show off their own contributions.

We're going to hit the ground running in 2023 and ship updates to enable this sort of customization. We'll definitely be reaching out to all Planet users as we ship these updates. In the meantime, thanks again!

June 27, 2022

Love that we can buy carbon removal for all of our shipments with this app. Thank you Shopify for investing so much with the Sustainability Fund to make it possible for small companies like ours to have a positive impact. We haven't bought carbon credits because we know they have little to no real impact. This is the real solution we've been waiting for. As other reviews have mentioned it is true that the badge isn't very configurable (yet), as this app was just released. But really that's a minor issue compared to what this app enables for us as responsible corporate citizens. Thank you again Shopify!

Ora Cacao
United States
14 days using the app
Shopify replied June 29, 2022

We're really happy that Planet connects merchants like yourselves to the solutions that these carbon removal companies are building, and very happy you feel this app is the solution you've been looking for. It's a work in progress! Thanks for sharing your experience. - Brady, Sustainability @ Shopify.

June 30, 2022

thanks for this team, great work! Would be good if you could add additional KM's from outside the platform

Chameleon Brands
Australia
25 minutes using the app