Postcode Shipping
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Reviews (116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for building complex, postcode‑based shipping rules that Shopify can’t handle natively. They use it to set granular rates by location, weight, products, customer type, and order value, including surcharges for remote or expensive areas. Many say it’s reliable long term, prevents under‑ or over‑charging, and supports diverse use cases. Support is frequently described as exceptional, fast, and hands‑on with complex setups.
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I’ve had a really frustrating experience with the Postcode Shipping app.
They’ve already taken payment, but the app isn’t working properly—and getting support has been impossible. It’s been 2–3 days of waiting, with multiple messages sent, and not a single response.
What makes it worse is that their Crisp chat widget shows support agents (Neo, Eyal, Eric) as “active,” but no one ever replies. It gives the impression that help is available when it’s not.
This lack of response is wasting valuable time for merchants who rely on these tools to run their businesses. At this point, I can’t recommend this app to anyone, especially if reliable support matters to you.
Thank you so much for your review. From what we can see, the issue you’re encountering is related to how Shopify handles multiple fulfillment locations, which unfortunately limits how shipping rates can be calculated. This is a platform-level constraint and not something our app can override.
We always aim to respond as quickly as possible and are happy to help clarify or suggest workarounds. Please feel free to reach out again so we can assist you further.
I can not get any support, taken money and not working. The customer support does not seem to work,
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there, not sure if you got stuck anywhere but the support team is available as usual. Please reach out to support@postcodeshipping.com so we can make sure you get the support you deserve. Apologies for any inconvenience!
I didn't get any support either. They have a support web form that doesn't do anything and the chat expires before anybody answers. I'm looking elsewhere.
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there. Really curious to see this review coming in. We're checking to see if there's a form leading nowhere, but in the meantime please do get in touch with us at support@postcodeshipping.com. We also have a knowledge base available at your convenience here: https://support.postcodeshipping.com/
We're going to reach out directly just in case you miss this message. Please accept our apologies for the inconvenience. We're most certainly going to find and fix this issue as support as a cornerstone of our culture at Postcode Shipping.
Be well!
