Reviews (139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is great for boosting sales and average order value with bulk, tiered, and bundle discounts across products, variants, collections, or the whole store. Setup is quick and no-code, with clean, customizable embedded tables. Features like mix-and-match and clear discount display through checkout are praised. Support is described as fast and “above and beyond,” and many feel it’s better value than Shopify’s built-in automatic discounts.
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No puede ser que la aplicación de golpe haya subido de 8$ a 20$ mensuales!!! es una salvajada inaceptable.
We're a Shopify Plus store, and one of the fastest growing DTC brands
I do NOT recommend this app, we installed this app a while back but didn't meet our needs so we disabled the features of the app but we still had their app installed.
Starting January 30, they must have pushed an update at around 4AM. Even though we weren't "actively using them", their update totally messed up our checkout page where:
A) Orders that were supposed to be subscription orders (sent to Recharge) were sent to Shopify Checkout. So we lost a day's worth of new subscriber value
B) Promo codes did not work because it only accepted "gift cards". Even though we didn't even have the app "active", this issue happened after our Joe Rogan podcast.
I do NOT recommend this app at all and it literally cost of tens of thousands of dollars. DO NOT RECOMMEND. To achieve the same purpose you'd use this app for, do some googling or get a dev to create a Shopify Script for you (it's simple + cheap scope).
DO NOT USE! DO NOT RECCOMMEND.
This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given.
This is completely unacceptable as a Shopify app. It is like being HACKED.
I wish I could give them NO STARS.
Thank you for your feedback. We had escalated this issue to Shopify (and sent several follow up to them) in order to get more information about the draft orders created. We will get back to you as soon as they replied to us.
My issue didn't get resolved, and somehow the discount turned back on when I was no longer running the sale. Very disappointed.
First of all thank you for the feedback. It is due to your feedback we are able to identify the root cause which comes from Collections automation. We had since fixed this. Thank you again.
Broke the cart. Customers unable to add to cart. Supposed to have live chat support but has been unavailable for the past hour
Thank you for leaving a review. We apologize for the experience. Some time was needed to investigate the root cause of this issue.
The app used to be great! Now the app is constantly crashing costing me thousands in lost sales. If you need a reliable app, I recommend you keep looking.
Thank YOU for choosing us! And feel free to contact us 24/7 in case of any difficulties :)
Be aware! This app uses "draft orders" so you'll, probably, lose abandoned carts and the "pixels" won't be triggered correctly. So, think twice if you want to mess up your funnel in order to use it. By the way, you can do the same using native automated discounts from Shopify.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
Yes, the app worked correctly for one product, but it messed up our template code. We disabled and uninstalled it, and it's still messing up the code. Automatic discounts from Shopify wont work properly after this app. I contacted the support a couple days ago, still not hearing from them. I'll update the review once I get news from them.
Thanks for your feedback! We tried to contact you but didn't receive a response yet. Please drop us a line your convenience (contact@spur-i-t.com) in order to discuss the situation. Hope to hear from you soon :)
This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Thank you for your feedback!
We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on this situation and make right steps to prevent such situation in the future. First, I would like to extend my sincere apologies, but I understand that it will not compensate your expenditure. When I checked your conversation with our managers, I mentally was on your position and it was hard to understand that the situation resolving has been delayed so much. If you give us another chance, we will be ready to check the issue again, as we interested in fully resolving this problem and to prevent this from happening for our customers.
Please respond to our e-mail our let us know about the way you want to communicate. Thank you in advance!
Update: Spurit used to own this app and they were great, but the new company that owns the app now, Amai, is terrible! I've been going back and forth with them for 24 hours and cannot get a straight answer or a fix to my problems. The app is no longer working and they take 4-6 hours to respond to emails, and then they don't answer all questions, but they give a generic response with no time frame as to when the app will be working again. This is the most important app on my store, so my sales have come to a complete stop for 24 hours thanks to their incompetence. I absolutely love this app and the developers! If I could give 10 stars I would! This app adds a very professional looking bulk discount widget to the product page, functions extremely well, is extremely customizable, is lightnight fast and easy to set up, and how well it works on desktop and mobile. What more could you ask for?! Well, as good as all those things are, the best part of the app for me has to be the customer service. I am a complete novice when it comes to building a website and I have made my fair share of mistakes, but they have not only helped me right away every time, but also fixed things that had nothing to do with their app! And every single person on their team I have spoken with has been so kind! I am going to look into all of their other apps because they are such a pleasure to work with!
We are most grateful that you took time out of your busy schedule to leave us a review. Let us know if you need any help
