Reviews (31)
Refine
-
By rating
I started a new store and needed a lot of different items for sports teams and fans including hoodies, crewnecks, dry fit, long sleeve, short sleeve, different types of hats like twill or trucker plus men, women, youth and anything else the teams ask for on a daily basis!
Because Print Melon carries so many brands, they have made it easy to find exactly what I need. Every order that has been submitted has been sent out quicker than expected and the customer service is beyond amazing!
The owner is attentive, personable and really listens to what I have needed for these special orders. He has called me several times to verify or show a sample of unique orders and has been willing to take on projects that not many drop shipping companies would take on.
I am happy that they have made my idea a reality and am thankful for the products and customer service!
I ordered sample products from Print Melon and received them in less than a week, super fast shipping as well as packaging. When they arrived, they were packed individually inside a clear bag, the prints look super neat, app is very easy to navigate and user friendly. I'm so happy to find this print on demand app.
We appreciate your business, thanks for using our app. its our pleasure to be your Print on demand partner.
Love PrintMelon, they do a nice job with printing and always place it nicely if I'm a little off on centering. Very good customer support. I have recommended them to others that need a POD place.
Print Melon is an amazing app and the Print Melon team provides phenomenal and prompt service. Our store loves Print Melon and will continue to use them. Thank you!
We appreciate your business, thanks for being a valued Print on Demand partner :)
I am currently testing out this app and it has been phenomenal! This shipping speed is amazing, the quality is exceptional, and their customer service is unmatched! I was with another company and have decided to switch over to this company. Thanks for being such an outstanding company that really cares about the needs of their customers.
Thanks for your review. We are very lucky to be your fulfillment partner.
The print quality is amazing and not a single issue so far. Support team replies super fast too. 10/10
Thanks for your review, our job is to to make is sure you and your end buyer is fully satisfied with the order. We are lucky to be your fulfillment partner.
I have received samples from every single POD company in existence. I stumbled upon Print Melon and decided, why not try? I am so glad I did. I don't understand why this isn't more widely known with in Shopfiy communities! The Print is on par with heat pressed vinyl or screen print, the customer service is top notch, and the t-shirts I ordered as samples came out AMAZING.
I promise I am not getting a kickback from this but I just had to spread the word!
Thanks so much for your review. Its our pleasure to be your fulfillment partner.
Print Melon has been great! My prints thus far have all come out exactly as I had hoped. Their customer service is stellar and super responsive. They have a great selection of products and shipping times have also been super fast. 100% recommend!
Hello,
Thank you very much for your great review and support. We will always try our best to make it sure you are very well taken care of.
UPDATE: Nothing but 5 stars! There were a few growing pains, but nothing we couldn't figure out. The ownership has reached out multiple times to make sure I'm on the right path. If you're a small business looking to partner with a caring company, I strongly suggest!!
Posted 10/13/2020: Excellent quality and turn around time, but I'm REALLY struggling with Print Melon's Customer Service at the moment. Customer service is available via email only. In my interactions, I find I am having to repeat questions and statements via email frequently. This tells me my emails are not being read in full. I am, also, in one frustrating back and forth right now regarding my accounting/charges, and cannot get a time scheduled to speak with someone live. Specific issues: -Test orders without valid payment being processed, despite email confirmation that they would NOT be processed. -International shipping charges applied despite items being shipped within the state of CA. -Lack of invoicing or documentation.
-Credits issued in amounts that do not match past charges creating a mess to rectify. I hope to change this review to a 5 out 5 and partner closely with Print Melon once these issues are addressed. I will update this review accordingly. Fingers crossed!
Hello,
Thanks for your review, we have responded all of your requests within same day, matter of fact in couple hours. As one of the orders being charged for international shipping, you input a different country than US, we sent you screen shots of it. If you enter any other country than US, system will automatically charge you an international shipping, and there is nothing much we can do about it. You will need to make it sure that you always put US, United States for the country. Yet, we did also fix that address issue for you and refunded you the difference. As long as you put US, or United States you will not be charged any international shipping.
You had Payment Error orders, our system will automatically try to charge you unless those orders are cancelled. If you don't want them to be processed, please always cancel the orders. We printed 10 shirts, and shipped them, you have told us that those orders should have been never shipped. We issued you a refund for all of the shirts, the orders were still shipped.
You can find your order details and charges in your Print Melon Account. If you click details, you will see the detailed charges. You can always ask us as well, but invoice is always there, please click on " Details" button.
You wanted us to give you a call today, and we responded letting you know that our day is full scheduled with phone calls. You have to schedule a phone appointment, and our staff will give you a call.
Each email you sent was responded and none of them were the same response. You were asking details for the same order numbers couple times, and we responded the same details of those orders.
We are very sorry to disappoint you, these above issues can easily be fixed by using the correct country code ( US or United States) and cancelling the orders that are not meant to be shipped. Regardless, we took care of them for you same day, issued your refunds while still processing them, and explained the issues with screen shots.
Print Melon is one of the best POD providers on Shopify. I've personally tried so many of the providers. They have been the most constant and provide the highest quality I've seen.
Thanks for your review. We appreciate your business and its our pleasure to be your fulfillment partner.
