Printify: Print on Demand

— Systematically Misleading for Non-USD Merchants

I'm an Australian merchant running my store in AUD. After using Printify I discovered multiple misleading displays that cost me money:

1. Retail price shown in USD, not your store currency Printify displays retail prices in USD, but when products sync to Shopify the number transfers across with no conversion — $35.25 USD becomes $35.25 AUD. There is no warning or USD label at the point you set your price.

2. Profit margin figure is fictitious for non-USD merchants Printify shows a 40% profit margin — but this is calculated on a USD retail price being received as AUD. The real result is a loss, not a profit.

3. Shipping shows $0 and cannot be adjusted The shipping cost field shows $0 and is locked. Printify charges you real shipping costs (in my case $9.85 AUD per order) but gives you no way to factor this into your retail price within their interface.

The combined effect: I sold 4 shirts at $35.25 AUD while Printify's total cost was $46.68 AUD per order — a loss of $11.43 per sale with no indication it was happening.

Printify already converts product costs to local currency on their billing page, so the exchange rate data exists. These are not technical limitations — they are design choices that consistently disadvantage non-USD merchants.

Non-USD merchants — do your own currency conversion before setting any retail price.

would be okay if they didn't automatically delete your products randomly without notice and change your prices without you knowing so you can never have consistency.

Have gotten numerous orders wrong or messed up, as well as shipping taking too long for tik tok. Printify choice is always having out of stock or has less variants than others.The Ai really doesn't help much. I wish there was a better place to go that was still affordable, but for now I get what I pay for. Oh yeah! customer service is impossible to deal with

I keep getting publishing errors.

Good quality productions, greatly misleading "lead times" and poor customer service.

They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee".

Averages don't sway by 10x.

No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that.

Bad customer service from an apparently unreliable company who admittedly provides good quality products.

The quality of printing was really poor. fuzzy and unclear one of the sweatshirts looked had been used as it had some pilling.

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

This app doesn't integrate with shopify well. Order's get cancelled without notice and fulfillment doesn't automatically happen as configured in settings. Now, all of my linked products in shopify have disappeared from printify list and there's no way to amend or correct product errors. I'm refunding three orders and removing this app. There's simply better print on demand services that perform as needed.

I still don't know how if I have to hit save product everytime I change the color of the font for a specific tshirt or if it saves itself. Very confusing.

Super disappointed. I've been using this app for about a month and was impressed, so decided it was worth paying the premium fees for. Before I placed a (nearly $1200 order) I tried to subscribe to premium and the site would not charge my card. Tech support was not able to give me any answers or assist me other than politely telling me to keep waiting while they figured it out. Days went by, and they kept saying to wait for answers, but unfortunately I'm trying to run a business and can't wait forever. I have customers waiting on orders and without any sort of timeline from Printify I would be forced to lose out on the over $200 in savings by becoming a premium member. I had already loaded all my artwork into Premium and had moved forward with samples, so switching to another company wasn't really an option at this point. I wrote back repeatedly offering different solutions, including going ahead with my order and getting reimbursed for the premium rebate and providing them with my card directly to try and charge it but there was still no movement. After several days of waiting for this to be fixed, I was forced to simply order without the premium discount.... oddly enough, Printify had no problem charging my exact same card for the $1200 order. If you're using this app I suggest trying to get the premium right away so you're not baited into using it and it never appears.