Reviews (47)
Refine
-
By rating
i use this app on my website and its really easy to work with ! had some issues with my custom css and they help me really fast to make my css work !
really suggest this app
Really wanted this to work. Nothing showed up on screen no matter what i did. This is a basic feature shopify should just have. Now I have to keep on doing this the hard way. If only it worked, i would be thrilled.
Dear client,
A lot has changed in 2021. We've extended our support team, fixed numerous bugs, and introduced new features to help our clients increase ROI and sales. Our recent app reviews demonstrate how happy our customers have been lately.
I'd like to invite you to test our app again. We would be more than happy to assist you with the installation, style adjustments, etc. Feel free to contact us at support@upsellproductaddons.com.
Best regards,
Alexey from SAAS Grove team.
Super app, well pleased. Excellent customer service that went far and beyond. Would highly recommend it
The app doesn't work. When I asked for tech support, I was asked to give access and then the developer or whomever changed MANY of my settings without telling me.
I'm very sorry to hear that. I'm not sure what settings you are referring to as we did not change anything but our app settings to make it work
Your store is using a custom cart drawer which we don't fully support. We spent many hours trying to help you and are still willing to make it work. I even offered you to build a custom parser to apply and display discounts using your cart drawer, which is far beyond the scope of our support.
I suggest that you reapprove collaborator access and we'll dedicate a software developer to help you make it work.
Perfect app for product add-ons and upsell. Very good service if you need some changes. Thank you very much!
Thank you for your review. We are doing our best to bring value to customers.
It appears to easily display add-ons for a particular product. The problem is the visual formatting was way off from what would work with our product line we deleted it immediately to avoid confusing customers. If you had one or two options for your products it may work fine, but our product line has dozens of options, which pushed the product description down so far users wouldn't be able to find the actual product.
Dear client,
A lot has changed in the last couple of years. We've extended our support team, fixed numerous bugs, and introduced new features to help our clients increase ROI and sales. Our recent app reviews demonstrate how happy our customers have been lately.
I'd like to invite you to test our app again. We would be more than happy to assist you with the installation, style adjustments, etc. Feel free to contact us at support@upsellproductaddons.com.
Sorry for disappointing you. Your first email to us was March 22, Friday. We replied to you on Monday.
As we have explained to you earlier, when you switch product variants on a product page, the Popup add-on shows the initial recommendation and can't technically be updated without refreshing the page.
We offered you alternatives like using on-page addons, or coding a page-refresh on each variant switch to refresh the Addons.
I also offered you a refund, but you decided to write this review without further dialogue.
